Serving Families for Four Generations
At Joseph H. Brown, Jr. Funeral Home, we take great pride in what we do. Our purpose is to help families make well-planned preparations in their time of need, provide a peaceful and soothing environment where people can gather to honor the life of a loved one, preserve longstanding traditions and customs, offer personalized and affordable services and products, and reach out to the greater community.
Our History and Mission
We have been serving families for four generations, and our commitment to excellence has never wavered. We believe that the success of any business requires dedication and professionalism. In our business, in particular, it also requires a great deal of kindness, compassion, and attention to detail. You'll find these qualities in each and every member of our staff.
Our Services
We offer a range of personalized services to suit your family's wishes and requirements. Our caring and experienced professionals will guide you through the many decisions that must be made during this challenging time. We provide:
- Funeral services, including traditional funeral services, memorial services, and graveside services
- Cremation services, including ceremonial cremation and witnessing the cremation
- Pre-planning and planning support
- Grief support services
- On-site cremation facility, OnSite Cremation LLC, for ceremonial cremation and witnessing
- Personalized merchandise, including caskets, urns, and other memorial items
Our Staff
Our staff is dedicated to providing comfort and support to families during their time of need. Our funeral directors will guide you through the funeral planning process, ensuring that every detail is taken care of with compassion and care. Our staff includes:
- Joseph H. Brown III, Funeral Director
- Charlene Brown-Baldwin, Funeral Director
Our Facility
Our funeral home is designed to provide a peaceful and soothing environment where families can gather to honor the life of a loved one. We have a comfortable and spacious chapel, a large reception area, and a convenient parking lot. Our on-site cremation facility, OnSite Cremation LLC, is specifically designed for ceremonial cremation and witnessing.
Overall Experience
The reviews of Joseph H. Brown Jr. Funeral Home are mixed, with some customers expressing high satisfaction and others reporting poor experiences.
Positive Experiences
Many reviewers praised the funeral home's professionalism, compassion, and attention to detail. They appreciated the staff's kindness, empathy, and ability to handle arrangements with care and dignity. Several reviewers mentioned specific staff members, such as Mr. Pittman, Jacqueline, and Deidra Williams, who went above and beyond to ensure a smooth and stress-free process. The funeral home's facilities, including the chapel and waiting areas, were also commended for being clean, well-maintained, and comfortable.
Negative Experiences
On the other hand, some reviewers reported poor communication, lack of empathy, and unprofessionalism from the funeral home's staff. They experienced delays, errors, and lack of transparency in the arrangement process. Several reviewers mentioned difficulties in obtaining death certificates, urns, and other essential documents, which added to their stress and grief. Some reviewers also reported being misled about pricing and services, which resulted in unexpected costs and disappointments.
Common Themes
- Professionalism and compassion from some staff members
- Poor communication and lack of empathy from others
- Delays and errors in the arrangement process
- Difficulty in obtaining essential documents and services
- Variable pricing and transparency issues