Delivering health and hope for Chicago's underserved communities.
Who We Are
Esperanza Health Centers is a beacon of hope for Chicago's underserved communities, providing comprehensive primary and specialty care services to meet the needs of every family member. With a team of bilingual providers and clinical staff, we ensure that language, immigration status, insurance status, or ability to pay never hinders access to healthcare. Our mission is to deliver health and hope to those who need it most, and we are committed to upholding this mission every day.
Our Services
At Esperanza, we offer a wide range of primary and specialty care services to ensure that every member of your family receives the care they need. Our services include:
Adult Obstetrics, Gynecology, and Midwifery
Our team of obstetricians, gynecologists, and midwives provide comprehensive care for women at every stage of life. From routine check-ups and prenatal care to menopause management and family planning, we are here to support women's health and well-being.
Pediatrics
Our pediatric providers are dedicated to the health and well-being of children from infancy through adolescence. We offer well-child visits, immunizations, and sick visits, as well as management of chronic conditions such as asthma and diabetes.
Teen Health
Our teen health services are designed to meet the unique needs of adolescents. We offer confidential sexual and reproductive health services, mental health services, and chronic disease management.
Behavioral Health
Our behavioral health services include individual and group therapy, psychiatric evaluation and medication management, and case management. We treat a wide range of mental health conditions, including anxiety, depression, and trauma.
HIV Treatment & Prevention
We offer comprehensive HIV care, including antiretroviral therapy, prevention services, and linkage to care.
Substance Use Treatment
Our substance use treatment services include medication-assisted treatment for opioid use disorder, as well as counseling and support for individuals and families affected by addiction.
Psychiatry
Our psychiatrists provide evaluation and medication management for a wide range of mental health conditions.
COVID-19 Vaccination and Testing Programs
Esperanza offers COVID-19 vaccination and testing to established patients and residents of various Protect Chicago Plus communities. Our vaccination and testing programs are designed to help slow the spread of COVID-19 and keep our communities safe.
Health Benefits Assistance
Our team can help you navigate the health insurance landscape and access the benefits you are entitled to. We can assist with Medicaid and Marketplace enrollment, as well as other public benefits.
At Esperanza, we believe that everyone deserves access to high-quality healthcare. That's why we are committed to providing comprehensive primary and specialty care services to meet the needs of your whole family. Call (773) 584-6200 for an appointment today.
Staff and Service Quality
The reviews highlight a mix of satisfactory and unsatisfactory experiences with the staff and service quality at the health center. Some patients praised the receptionists, doctor assistants, and doctors, feeling heard and receiving prompt lab results. However, others had negative encounters with the receptionists, describing them as rude, immature, and unhelpful.
Wait Times and Scheduling
Long wait times were a common complaint, with some patients waiting over an hour past their scheduled appointment time. The scheduling process was also criticized for being unorganized and unclear.
Doctor Quality and Empathy
Some patients experienced unprofessional and uncaring behavior from their doctors, including Dr. Esthela Martinez, who was accused of lacking empathy and proper medical knowledge. However, other patients appreciated their doctors' attentiveness and concern.
Facilities and Amenities
One patient was denied access to the restrooms, citing a lack of compassion and family-friendly morals.
