Protecting Family Assets, Enhancing Your Financial Future
A Local Approach to Insurance and Financial Security
We're a State Farm agency, proudly serving the Honolulu community since 2003. Led by local agent Kelly Harada, we understand the unique risks and aspirations of families and businesses in Hawaii. Our team is dedicated to providing personalized insurance solutions, tailored to your specific needs and goals.
Our Expertise and Services
We offer a comprehensive range of insurance plans to protect what matters most. Our offerings include:
- Auto Insurance: Find the right coverage for your vehicle, with options to tailor your protection and budget.
- Homeowners/Condo Insurance: Protect your home or condo against unexpected events like disasters, theft, or damage.
- Renters Insurance: Affordable coverage for your belongings in the event of loss or damage.
- Life Insurance: Ensure your loved ones are financially secure in the event of your passing.
Beyond the Insurance Policy
We believe in building lasting relationships with our clients. We take the time to understand your individual needs and concerns, providing personalized guidance and support throughout the process. We also offer resources and insights to empower you to make informed insurance decisions.
Our Mission and Values
Our mission is to empower you to achieve financial security and peace of mind. We are committed to:
- Integrity: We operate with transparency and honesty, always putting your interests first.
- Professionalism: We are dedicated to providing exceptional customer service and personalized attention.
- Community Involvement: We believe in supporting local businesses and organizations that contribute to the well-being of our community.
Contact Us Today
We invite you to contact us to discuss your insurance needs and explore how we can tailor a plan to protect your assets and achieve your financial goals. Whether you need a personalized quote, have questions about your existing coverage, or simply want to review your options, we are here to help.
Customer Experience
Reviews highlight a mixed bag of customer experiences. On one hand, some customers have had exceptional interactions with the insurance provider's staff, particularly Lisa Kim, who has been touted as providing excellent service and education on which plan works best for their family. On the other hand, some customers have had terrible encounters, such as being treated rudely and condescendingly by staff members, leading to a loss of business.
Staff Performance
Staff performance has been a major factor in shaping customer experiences. While Lisa Kim has been praised for her excellent service, Ms. Kim, an assistant to Ms. Harada, has been criticized for her rudeness and unprofessional behavior. This inconsistency in staff performance has resulted in varying levels of customer satisfaction.
Insurance Plans and Services
The reviews do not highlight any specific issues with the insurance plans or services offered. However, they do suggest that staff members are crucial in helping customers navigate these plans and services. In cases where staff performance is subpar, customers are likely to take their business elsewhere.
