Logan Auto Collision has been a staple in the Chicago auto body repair scene for over 60 years. Since 1959, we have been dedicated to providing top-notch service and quality workmanship to our customers. Our family-owned and operated business has been passed down through generations, and we take immense pride in our work.
Our History
Our journey began when Norman J. Logan Sr., a proud Alabama native and Korean war veteran, opened the doors of Logan Auto Collision on 26th Street in Chicago's west side. Over the years, we have relocated to larger facilities, with our current location situated conveniently off the Dan Ryan Expressway and 66th Street. Despite the changes, our commitment to quality and customer satisfaction has remained unwavering.
Our Services
At Logan Auto Collision, we offer a comprehensive range of auto body repair services, including:
- Professional auto body work
- Painting services
- Complete panel replacements
- Windshield and glass repair
- Ding and scratch repair
- Frame repair
- Dent repair
- Expert panel replacement
We understand the importance of getting your vehicle back on the road quickly and safely. That's why we strive to provide efficient and prompt service, often beating insurance company estimates.
Why Choose Us
So, what sets us apart from the competition?
- Experience: With over 60 years of experience in the auto body repair industry, our team has the expertise and knowledge to get the job done right.
- Low Cost: We offer lower deductibles on claims, and new customers receive $100 off their deductible for their first-time visit.
- Guarantee: Lifetime warranty is included with all our work.
- Trusted Work: We have an excellent reputation, with great online reviews and a foundation of satisfied customers.
- High Quality: We use high-quality paint, replacement panels, and other materials to ensure a superior finish.
Our Promise
At Logan Auto Collision, our mission is to exceed your expectations. We understand that your vehicle is more than just a mode of transportation - it's a valuable asset. That's why we're committed to delivering exceptional service, quality workmanship, and unparalleled customer satisfaction.
Get in Touch
Contact us today to schedule an appointment or learn more about our services. We look forward to working with you!
Unreliable and Unprofessional Service
Multiple reviewers have expressed their dissatisfaction with the service provided by Logan Auto Collision. They have reported long wait times, lack of communication, and unprofessional behavior from the staff.
Long Wait Times
Reviewers have mentioned that their cars were left at the shop for extended periods, with some waiting for over 9 months for their vehicles to be repaired. Despite being told that the repairs would take a short time, the shop failed to deliver, leaving customers frustrated and without their vehicles.
Lack of Communication
Many reviewers have stated that they had to constantly call the shop to get updates on their vehicles, and even then, they were often given inaccurate information or ignored. The shop failed to provide regular updates, leaving customers in the dark about the status of their repairs.
Unprofessional Behavior
Reviewers have reported encountering rude and unprofessional staff, particularly at the front counter. One reviewer mentioned that the staff lied to them repeatedly about the status of their repairs and communicated poorly with their insurance adjuster.
Poor Quality of Work
In some cases, the repairs done by the shop were of poor quality, with one reviewer reporting that their car was returned in unusable condition. Another reviewer mentioned that the shop failed to install parts correctly, leading to further problems with their vehicle.
Conclusion
Logan Auto Collision has received widespread criticism for its unreliable and unprofessional service. Customers have reported long wait times, poor communication, and subpar work quality. It is clear that this shop has failed to meet the expectations of its customers.
