Save Big on Car Insurance with the Best Rates in Austin, Texas!
At EZ Insurance Agency, we pride ourselves on being one of the premier insurance agencies in Austin, Texas. With over 20 years of experience, we have established ourselves as a trusted and reliable provider of auto, home, and commercial insurance services. Our mission is to provide our customers with the best possible rates, personalized service, and a hassle-free experience.
Our Story
Our agency was founded on the principles of integrity, professionalism, and a commitment to excellence. We understand that insurance can be complex and overwhelming, which is why we strive to make the process as easy and accessible as possible. Our team of licensed agents is dedicated to providing our customers with expert guidance, personalized advice, and unparalleled customer service.
Our Services
We offer a wide range of insurance services, including auto insurance, home insurance, commercial insurance, and more. Our auto insurance policies are designed to provide our customers with the best possible rates, and our commercial insurance services are tailored to meet the unique needs of businesses in Austin and surrounding areas. Whether you're a driver, homeowner, or business owner, we have the expertise and resources to help you find the right coverage for your needs.
Our Commitment
At EZ Insurance Agency, we are committed to delivering exceptional customer service, building long-term relationships, and providing our customers with the best possible insurance solutions. We believe in being proactive, not reactive, and we strive to stay ahead of the curve when it comes to industry trends and developments.
What Sets Us Apart
What sets us apart from other insurance agencies is our unique approach to customer service, our extensive knowledge of the insurance industry, and our commitment to providing our customers with the best possible rates. We take the time to listen to our customers, understand their needs, and provide personalized solutions that meet their unique circumstances.
Customer Testimonials
But don't just take our word for it! Our customers rave about our service, saying things like, "Bobby is the best. Excellent attention every time, " and "Lily the agent is always attentive and will return my phone calls. Always provides me with a great rate!" We're proud of our reputation for excellence, and we're confident that you'll experience the same level of service and satisfaction.
Customer Experience
The customer experience at EZ Auto Insurance has been a mixed bag. On one hand, some customers have reported instances of unprofessionalism and laziness from employees, such as talking about unrelated topics with customers, leaving them on hold for extended periods, and failing to prioritize in-person visits over phone calls. On the other hand, many customers have praised the professionalism, kindness, and knowledge of certain employees, such as Robb and DeAnna, who have gone above and beyond to find them the right insurance fit.
Employee Professionalism
Some employees have been criticized for their unprofessional behavior, such as discussing home-related topics with customers and failing to answer phone calls in a timely manner. However, other employees have been praised for their exceptional customer service, including being knowledgeable, kind, and willing to explain complex insurance concepts in detail.
Insurance Rates and Services
Customers have reported finding affordable insurance rates with EZ Auto Insurance, with some even stating that they received excellent deals. The agency offers insurance services from various carriers, including Progressive, and has Spanish-speaking staff available to assist customers.
Convenience
The agency has convenient office hours, including extended hours until 7pm, which has been appreciated by customers. Ample parking is also available at the South First Street location.
