We Cair About Your Comfort
At Cair Heating & Cooling, we're dedicated to providing top-notch HVAC services to residential and commercial customers in Louisville, KY, and surrounding areas. As a locally owned and operated business, we take pride in our commitment to quality, customer satisfaction, and community involvement.
Our Services
We offer a comprehensive range of HVAC services, including:
- New installations of air conditioning and heating systems
- Routine and emergency repairs of HVAC equipment
- Energy-saving maintenance services to help you save up to 35% on your utility bills
- Commercial HVAC construction services for businesses and industrial spaces
Our team of licensed and insured technicians is trained to assess and repair your system quickly and efficiently, ensuring minimal downtime and discomfort. We're proud to offer top-quality equipment from reputable brands, including Amana, Bryant, Carrier, Goodman, Trane, and more.
Our Story
With over 60 employees and over 1,000 years of combined industry experience, we've built a reputation for excellence in the HVAC industry. We professionally install over 2,500 new HVAC systems every year, and our size and buying power enable us to offer competitive pricing for our customers. We're committed to providing 100% satisfaction guaranteed services, backed by industry-leading warranties.
What Sets Us Apart
At Cair Heating & Cooling, we're committed to:
- 24/7 emergency repair services
- Licensed and insured technicians
- Affordable services and equipment
- A+ Better Business Bureau rating
- 100% satisfaction guarantee
Customer Testimonials
Don't just take our word for it! Our customers rave about our services:
- "Kevin and his team are top-notch. I would recommend to anyone and will definitely tell friends and family about the great experience I had." - Eric M.
- "Rare business that does what they say they will do. Great service!" - Shannon H.
- "Kenny and Deshaun were AMAZING! I was surprised to learn that they came to replace the whole unit on their day off, July 3rd." - Staci V.
Get in Touch
Ready to experience the Cair difference? Call us today at (502) 410-0965 to schedule an appointment or request a free quote. We're here to help you stay comfortable all year round!
Reviews Summary
Poor Customer Service and Experience
Multiple reviewers expressed frustration and disappointment with CAIR's customer service, citing unreturned calls, unprofessional behavior, and a lack of follow-up. Some reviewers experienced delays, miscommunication, and inconsistent billing practices.
Technical Issues and Incompetence
Some reviewers reported technical issues with their HVAC systems, including faulty installations, leaks, and incomplete repairs. In some cases, technicians were accused of not having the necessary skills or capabilities to fix problems correctly.
Lack of Reliability and Trust
Several reviewers mentioned a lack of trust and reliability in CAIR's services, citing instances of broken promises, unfulfilled guarantees, and unprofessional behavior.
Positive Experiences
On the other hand, some reviewers reported positive experiences with CAIR, praising their professionalism, timeliness, and quality of work. These reviewers appreciated the courteous and knowledgeable technicians, efficient installations, and effective solutions to their HVAC problems.
