When It Comes To Auto Repair, We Get You
At Lentz Auto Repair, we pride ourselves on being a premier auto repair service center in the Grand Rapids area. Our team of highly trained professionals is dedicated to providing top-notch auto repair services that cater to the unique needs of our customers. With two convenient locations in Grand Rapids and Comstock Park, we offer a wide range of services, including auto repair, maintenance, and diagnostics.
Our Services
We understand that your vehicle is an integral part of your daily life, and that's why we're committed to providing fast, reliable, and affordable auto repair services. Our state-of-the-art facilities are equipped with the latest technology and tools, enabling us to diagnose and repair even the most complex issues quickly and efficiently. From routine maintenance services like oil changes and tire rotations to more complex repairs like transmission and engine overhauls, we've got you covered.
Our Commitment to Excellence
At Lentz Auto Repair, we're dedicated to building long-term relationships with our customers based on trust, honesty, and transparency. We believe in providing personalized service that meets the unique needs of each customer, and we're committed to getting you back on the road quickly and safely. Our team of experts is continually trained on the latest techniques and technologies, ensuring that you receive the highest level of service and care for your vehicle.
Our Values
At Lentz Auto Repair, we value honesty, integrity, and transparency in everything we do. We believe in treating our customers with respect, kindness, and compassion, and we're committed to providing the highest level of service and quality workmanship. We're proud to be a trusted partner in the Grand Rapids community, and we look forward to serving you and your vehicle for years to come.
Positive Experiences
Many reviewers praised the professionalism and kindness of the staff, particularly Ralph, Ken, and Brian, who went above and beyond to ensure their vehicles were repaired promptly and efficiently. Several reviewers appreciated the fair pricing, honesty, and transparency of the shop, stating that they felt trusted and valued as customers. The reviewers also commended the shop's ability to fit them in quickly and complete the repairs in a timely manner.
Negative Experiences
Some reviewers had negative experiences, citing issues with overcharging, poor communication, and unprofessional behavior from the owner. One reviewer felt taken advantage of as a female customer, while another was disappointed with the quality of work and the attitude of the owner. A few reviewers reported being misled about the nature of the repairs or charged for unnecessary work.
Common Themes
- Professionalism and kindness of the staff
- Fair pricing and transparency
- Timely and efficient repairs
- Issues with communication and trust
- Disputes over pricing and quality of work
