Building relationships, one coin at a time.
For over 50 years, Fox & Fox has been a trusted and family-owned business in Fort Wayne, Indiana, dedicated to providing exceptional automotive service to the community. Our commitment to excellence has earned us a reputation for honesty, professionalism, and expertise in the automotive repair industry.
Our History
Our story began in 1963 when our founders, Mr. and Mrs. Fox, opened their first garage in downtown Fort Wayne. Since then, we have grown and expanded our services to meet the evolving needs of our customers. Today, we are a comprehensive auto and truck repair facility, equipped to handle all types of repairs and maintenance services for foreign and domestic vehicles.
Our Certifications
At Fox & Fox, we pride ourselves on being ASE and I-CAR certified technicians who employ the latest automotive technology. Our technicians undergo rigorous training and testing to ensure that they are knowledgeable and skilled in all aspects of vehicle repair. We are also certified by NAPA AUTO CARE CENTER, which guarantees our commitment to providing high-quality service and using only the best parts.
Our Services
We understand that your vehicle is a significant investment, and we treat each vehicle with care and respect. We offer a wide range of services, including:
- Mechanical Service: From routine maintenance to complex repairs, we can diagnose and fix any issue with your vehicle's engine, transmission, brakes, suspension, and more.
- Air Conditioning: Our expert technicians can recharge, inspect, and maintain your vehicle's air conditioning system to ensure optimal performance.
- Belts and Hoses: We inspect and replace belts and hoses to prevent breakdowns and costly repairs.
- Brakes and Rotors: Our technicians can diagnose and repair brake problems, replace brake pads, and resurface rotors.
- Cooling and Heating Repairs: We inspect and repair faulty cooling and heating systems to ensure your comfort and safety on the road.
Why Choose Fox & Fox?
At Fox & Fox, we believe that honesty, integrity, and expertise are the keys to building long-term relationships with our customers. We understand that your vehicle is a valuable asset, and we treat it with the same care and respect as we would our own. Our commitment to excellence has earned us a reputation for reliable and efficient service. We are dedicated to making your service experience as easy and comfortable as possible.
Unreliable Service and Poor Communication
Multiple reviewers experienced unreliable service and poor communication at Fox & Fox. They were left waiting for hours despite scheduling appointments in advance, and the staff was often vague and evasive when explaining repairs and estimated completion times.
Overcharging and Lack of Transparency
Reviewers also reported being overcharged for services rendered, with inflated labor costs and unnecessary repairs. The shop lacked transparency, making it difficult for customers to get updates on the status of their vehicles.
Poor Quality of Work
The quality of work was subpar, with some reviewers experiencing the same issues shortly after leaving the shop. It seemed that corners were cut, and repairs were not done properly.
Unprofessional Mechanics
Some reviewers had negative interactions with the mechanics, who were described as rude and unprofessional. In some cases, the mechanics even retaliated against customers who disagreed with their diagnoses.
Dishonest Business Practices
Some reviewers accused the shop of dishonest business practices, including upselling unnecessary services and causing problems to generate more revenue.
Positive Experiences
On the other hand, some reviewers had positive experiences with Fox & Fox, praising the customer service and quality of work.
