Protect What Matters Most: Your Family, Your Home, and Your Future
At State Farm Insurance Agent Alton, IL, we're dedicated to providing personalized insurance solutions to individuals, families, and businesses in the Metro East Area, including Alton, East Alton, Godfrey, Brighton, Wood River, and Bethalto areas. Our team, led by Scott Neudecker, has been serving the community since 1981, offering a range of insurance products and services tailored to meet your unique needs.
Our Mission
Our mission is to help you create a Personal Price Plan that protects what's important to you - family, things, and your bottom line. We achieve this by providing customized insurance solutions, expert guidance, and exceptional customer service. We strive to build long-term relationships with our clients, earning their trust and loyalty through our commitment to excellence.
Our Services
As a State Farm Insurance Agent, we offer a comprehensive range of insurance products and services, including:
- Auto Insurance: Get auto insurance in Alton, IL that fits your needs, with options for new drivers, business travelers, collectors, and more.
- Recreational Vehicles Insurance: Protect your motorcycles, motorhomes, camping trailers, boats, or off-road vehicles with customized insurance options.
- Homeowners Insurance: Protect your largest investment with State Farm Homeowners Insurance, covering your home and personal property.
- Renters Insurance: Safeguard your personal property with renters insurance, also known as apartment insurance.
- Life and Financial Services: We provide life insurance, health insurance, and financial services to help you achieve your long-term goals.
Why Choose Us?
With over 40 years of experience in the insurance industry, Scott Neudecker and his team have built a reputation for exceptional service, expertise, and personalized attention. We're committed to helping you create a Personal Price Plan that meets your unique needs and budget. Get a quote today and experience the difference for yourself!
Customer Service Experience
Reviews of this State Farm office highlight varying experiences with customer service. Some reviewers, such as Steve Williams and Bernie C., report having had amazing and helpful interactions with Scott and his staff. However, others, like Michael Davis and Daniel Rader, express frustration with unfulfilled promises and lack of follow-up from the office.
Claims and Policy Issues
Some reviewers report negative experiences with claims and policy issues. Michael Davis and James Gruebner express dissatisfaction with the handling of their claims, feeling that the office prioritizes money over customer needs. Daniel Rader reports being cancelled without notice, leaving him without home insurance. Cassandra Coleman also expresses disappointment with the office's failure to defend long-time clients.
Pricing and Savings
A few reviewers praise the office for finding breaks in auto insurance rates without asking. Anthony Bell reports that his rate was not raised after a minor accident, while Valda Fasano appreciates the effort to find savings. Gregory Taylor highlights the Drive Safe and Save program as a positive aspect of the insurance company.
