Protecting Your Future, One Policy at a Time.
As a prominent insurance agency in San Antonio, our team at Sonia Flores State Farm Agent is dedicated to providing exceptional service and personalized insurance solutions to our Good Neighbors. With over 30 years of experience in the industry, we have established a reputation for being knowledgeable, friendly, and dedicated to our community.
Our Story
As a San Antonio native, I have a strong bond with the community and am committed to safeguarding the assets of our neighbors. With a background in business and insurance, I have been associated with State Farm since 1991 and have been serving as a State Farm agent in San Antonio since 2009.
Our team is dedicated to providing outstanding customer service, striving to meet each Good Neighbor with warmth and professionalism. Our office is bilingual, catering to both Spanish and English speakers. We are conveniently located in the dynamic Brooks City Base area, making it easy for Good Neighbors to visit us in person or contact us remotely.
Our Services
We offer a wide range of insurance products and services, including:
- Auto Insurance: Protect your vehicle and assets with our comprehensive auto insurance policies.
- Homeowners Insurance: Safeguard your home and belongings with our homeowners insurance policies.
- Condo Insurance: Customizable insurance solutions for condominium owners and renters.
- Renters Insurance: Affordable insurance options for renters.
- Business Insurance: Protect your business and its assets with our commercial insurance policies.
- Life Insurance: Provide for your loved ones with our term life insurance or whole life insurance policies.
- Health Insurance: Find the right health insurance plan for you and your family.
- Pet Insurance: Keep your pets protected with our pet insurance options.
- Rec Vehicles Insurance: Insure your recreational vehicles, such as boats or RVs.
Our Mission
At Sonia Flores State Farm Agent, our mission is to provide personalized insurance solutions, exceptional customer service, and become a trusted partner for our Good Neighbors in the San Antonio community.
Get in Touch
To learn more about our insurance products and services or to schedule a consultation, feel free to contact us at (210) 333-1030 or visit our office at 3103 SE Military Drive Suite 102, San Antonio, TX 78223-3802.
Positive Experience
The majority of the reviewers had a positive experience with State Farm Insurance. They praised the professionalism and attentiveness of the agents, particularly Amanda, Sara, and Sonia. They appreciated the detailed explanations of their insurance policies, the follow-up, and the effort to find the best solutions for their needs.
Inconsistencies and Issues
However, there were a few instances where the insurance company fell short. Some reviewers experienced poor customer service, with delayed responses to phone calls and a lack of return of calls. Additionally, some reviewers encountered issues with policy cancellation, rate increases, and claims not being properly handled.
Negative Experience
The reviewers who had a negative experience with State Farm Insurance were generally unhappy with the company's customer service, citing poor communication, delayed responses, and a lack of transparency. One reviewer had their policy canceled after a short period, allegedly due to concerns about the condition of their roof. Another reviewer was unhappy with the handling of claims, feeling that they were unfairly penalized for minor accidents.
