Where Courtesy Dwells and Service Excels
At East Avenue Auto, our goal is to provide you with the most gratifying and best auto repair experience possible. With many years of experience in repairing all types of cars and trucks, we strive to produce loyal clients who know that they can trust us with their auto service needs.
Our Services
We offer a wide range of services, including fuel injection service, maintenance, oil change service, coolant systems, heating and air conditioning (HVAC), starters and alternators, brake systems, tires, wheel alignment, electrical repairs, and towing services. Our technicians are ASE certified and use the latest diagnostic equipment available. We perform all preventive maintenance services to vehicles from day one, and we use the correct oils and lubricants specified for your car.
Our Mission
Our mission is to provide you with the most gratifying and best auto repair experience possible. We desire to produce more than just a satisfied customer; we desire to produce loyal clients who know that they can trust us with their auto service needs. Simply put, we want you to visit more than once, and we want you to tell everyone you know about your experience with us.
Our Commitment
We are committed to providing you with the highest level of service and quality of work. We have been a top winner of the Rochester's City Newspaper Awards since 2004, and we are proud to be ASE certified. We accept all major credit cards and offer 24-hour towing and storage of your vehicle.
Our Promise
We promise to provide you with the most gratifying and best auto repair experience possible. We promise to use the correct oils and lubricants specified for your car, and we promise to perform all preventive maintenance services to vehicles from day one. We promise to provide you with the highest level of service and quality of work, and we promise to be there for you 24/7.
Overview of East Avenue Auto Reviews
East Avenue Auto is an auto repair shop that has received a mix of positive and negative reviews from customers. The reviews highlight the shop's strengths and weaknesses in terms of customer service, pricing, and quality of work.
Positive Experiences
Many customers have praised the shop's friendly and courteous staff, with some reviewers highlighting the exceptional service they received from specific employees like Morgan and Mike G. Several reviewers appreciated the shop's honesty and transparency, with one customer stating that they were not pressured into unnecessary repairs. The shop's ability to accommodate customers with urgent needs and its reasonable pricing were also praised.
Negative Experiences
A few customers had negative experiences, including one reviewer who felt ripped off by a costly oil change and tire rotation. Another reviewer was unhappy with the shop's decision to let go of a dedicated employee, citing unprofessionalism. Some reviewers were also disappointed with the shop's pricing and felt that certain services were overpriced.
Common Themes
Several reviewers praised the shop's honesty and transparency, while others appreciated the friendly and courteous staff. A few reviewers had negative experiences, citing issues with pricing and employee treatment.
