Driving Excellence in Automotive Service
At Redi Imports, we pride ourselves on providing unparalleled automotive service to the Rochester community for over 20 years. With three conveniently located facilities in Downtown Rochester, Victor, and Webster, we cater to a wide range of vehicle needs, from routine maintenance to specialized repairs. Our team of ASE-certified technicians has extensive expertise in servicing European and Japanese imports, backed by our commitment to quality, trust, and unmatched expertise.
Expertise in European & Japanese Vehicle Service
As a company rooted in servicing Japanese and European imports, we understand the unique requirements of these vehicles. Our experienced technicians have the knowledge and skills to diagnose and repair even the most complex issues, ensuring your vehicle remains in optimal condition. With access to a wide variety of aftermarket and original parts, we provide flexible solutions to meet your vehicle's specific needs.
Our Services
Whether you're in need of routine maintenance or specialized repairs, we offer a comprehensive range of services to ensure your vehicle runs smoothly and efficiently.
- Domestic Service: Expert service for American-made vehicles, ensuring they are running at their best.
- Foreign Service: Unmatched expertise in foreign vehicle care, catering to the specific requirements of European and Japanese imports.
Featured Products
Explore our selection of premium automotive products, designed to enhance your vehicle's performance and longevity.
- Motul Fluids: High-quality fluids to keep your vehicle running in optimal condition.
- Hunter Alignment Racks: Expertly designed equipment to ensure precise alignment and vehicle performance.
- Product Line: A wide range of products designed to cater to your vehicle's specific needs.
Our Locations
- Downtown Rochester: Our flagship location, featuring 7 bays of repairs and a 3,600 sq. ft. facility.
- Victor: Our second location, offering 6,500 sq. ft. of repair space and expert service.
- Webster: Our third location, providing 6,000 sq. ft. of repair space and reliable service.
Schedule a Visit
At Redi Imports, we pride ourselves on providing exceptional service and expertise. Browse our locations, learn about our services, and schedule a visit to see how we can assist you.
Communication and Transparency
Several reviewers praised Redi Imports for their excellent communication and transparency. Casey Cannady mentioned that the team did a decent job of communicating with them during the service process, and N. G. appreciated the detailed explanations they received regarding their car's needed repairs. Kevin Mahoney was impressed by the amount of time the mechanic spent explaining his options, and Travis Schutz appreciated the transparency in all diagnoses.
Customer Service
Several reviewers praised the customer service at Redi Imports. Casey Cannady mentioned that the team was pleasant and helpful, despite both he and his wife being unwell. N. G. appreciated the great customer service from the employees they worked with, and Kevin Mahoney praised the mechanic for being very knowledgeable and helpful. Travis Schutz was impressed by the excellent customer service and the mechanic's courtesy in fixing a dent in his bumper.
Quality of Work
Some reviewers praised the quality of work performed by Redi Imports. Casey Cannady mentioned that their vehicle appeared to be serviced correctly, and N. G. appreciated the thorough diagnostic and repair services provided. Travis Schutz praised the excellent quality of work and the mechanic's attention to detail.
Negative Experiences
Unfortunately, some reviewers had negative experiences with Redi Imports. Franklin Frankchester was extremely dissatisfied with the service they received, citing unnecessary repairs and poor communication. Masoud Aqa Jan was also unhappy with his experience, citing questionable business practices and poor customer service.
Comparing Prices and Quality of Service
Masoud Aqa Jan emphasized the importance of comparing prices and quality of service before making a decision, warning others to be cautious when dealing with Redi Imports.
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