Reliable, Courteous, & Timely Results
At Alan's Towing and Recovery, we pride ourselves on being a family-owned business that has been serving the Raleigh and surrounding areas since 2008. We are a user-friendly shop that provides 24/7 vehicle services of all kinds with a focus on being fast, efficient, and courteous. Our employees are friendly, helpful, and willing to do their best during every call. We take pride in being easy to work with and communicate with you in a friendly manner.
Our Services
We offer a wide range of services, including towing, recovery, and transporting needs. Our services include roadside assistance, towing, heavy-duty towing, equipment transportation, motorcycle transportation, and commercial equipment transport. We also provide lockout services, tire changes, fuel delivery, and jump starts. Our drivers are cautious and provide you with all your towing needs. We welcome commercial accounts and offer storage services for cars, trucks, trailers, boats, and 18-wheelers.
Our Commitment to Quality
At Alan's Towing and Recovery, we strive to provide reliable, courteous, and timely results. We make sure that our trucks or vehicles are clean, safe, and hygienic for you and your family members. We are available 24 hours a day, 7 days a week, and our office hours are Monday through Friday from 8:00 a.m. until 5:00 p.m. We gladly accept Visa or Mastercard as well as cash for all transactions, but please note a small surcharge will be added.
Negative Experiences
Several reviewers expressed frustration and anger towards Alan's Towing due to various reasons. Some of the issues mentioned include:
- Rude and threatening behavior: A reviewer reported being threatened and insulted by a driver who was towing her car, despite her requests to wait for a minute while she got her order from Walmart.
- Unprofessional behavior: Another reviewer complained about a driver who was rude, unwilling to listen, and argued with her when she tried to explain her situation.
- Lack of communication: A reviewer mentioned that the driver did not inform them about the cost of the tow and then argued when they questioned the price.
- Trespassing: One reviewer reported that a tow truck entered their property without permission to recover a stuck US Postal carrier truck.
- Reckless driving: A reviewer complained about two flatbed tow trucks speeding and weaving in and out of traffic on I-95.
Positive Experiences
On the other hand, many reviewers had a positive experience with Alan's Towing. Some of the praise includes:
- Quick response times: Multiple reviewers mentioned that the tow trucks arrived quickly, often within 15-20 minutes.
- Professional and respectful drivers: Many reviewers complimented the drivers on their professionalism, kindness, and respect.
- Careful handling of vehicles: Several reviewers mentioned that the drivers took great care in handling their vehicles, including RVs and luxury cars.
- Reasonable prices: A few reviewers mentioned that the prices were reasonable, and one reviewer appreciated not being overcharged.
