At Ashbury Construction, we pride ourselves on delivering exceptional results through a commitment to quality, reliability, and integrity. With over 20 years of experience in general contracting and engineering work in San Francisco, we have honed our expertise in serving clients with their unique needs. Our vertically integrated company focuses on delivering the best product for our clients, and we take pride in being a one-stop-shop for all their construction needs.
Our Values
We value loyalty, believing that long-term relationships are built on trust, openness, and mutual understanding. Our lines of communication are always open, and we encourage clients to contact us whenever they have questions or concerns. We also value planning, recognizing that a well-planned project is essential to its success. Our team of experienced tradesmen is dedicated to delivering projects on time and within budget. We also place great importance on transparency, keeping clients informed every step of the way.
Our History
Our founder, Kevin Born, has spent over three decades in the construction industry, helping clients navigate the complex process of unifying design, planning, permits, and construction. With extensive public works and custom home building experience, we have built a reputation for delivering high-quality projects that meet our clients' needs. We own all our equipment and have a full-time mechanic on hand to keep our fleet running smoothly. Our commitment to reinvesting in our business is a testament to our dedication to quality and customer satisfaction.
Services
We specialize in a broad range of services that can help bring your project to life. Whether you're looking to remodel your home, build custom cabinetry, or repair your foundation, we have the expertise and experience to deliver exceptional results. Our services include:
- Home Remodeling: We can help you create the home of your dreams, from kitchen and bathroom remodels to custom cabinetry and more.
- Custom Cabinetry: Our in-house cabinet shop is equipped to design and fabricate custom cabinets to meet your specific needs.
- Foundations & Seismic Retrofits: We offer foundation and garage repairs/upgrades, as well as seismic retrofits to ensure the safety and resilience of your building in the event of an earthquake.
Portfolio
Our portfolio is filled with examples of our work, showcasing our attention to detail and commitment to delivering exceptional results. From elegant kitchen remodels to custom cabinetry and foundation repairs, our portfolio is a testament to our expertise and customer satisfaction.
Poor Customer Service
It appears that a few customers have had a miserable experience with the company, citing poor customer service as the main issue. Cancellation of Appointment is a recurring theme, with customers feeling frustrated when appointments are cancelled at the last minute without proper communication.
The customers involved seem to be particularly annoyed when they were forced to make repeated attempts to contact the company after an appointment was cancelled, only to be met with silence. It's clear that these customers feel disrespected and undervalued, particularly when they were initially excited about working with the company.
Communication Breakdown
One of the recurring issues that seems to have contributed to the poor customer service is a complete breakdown in communication. Customers have reported that they were either not contacted at all or contacted only to have their appointment cancelled, with no effort made to reschedule or provide an alternative. This lack of communication has left customers feeling frustrated and abandoned.
