DO IT RIGHT THE FIRST TIME!
At Broward Factory Service, we pride ourselves on providing exceptional service to our customers. Founded in 1973 by Crockett Herd, our company has grown from a small operation in Broward County to a leading provider of air conditioning and home warranty services across 4 states. Our mission is simple: to keep your family comfortable by providing exceptional service through integrity, hard work, and treating our customers like family.
Our Story
It all started when our founder, Crockett Herd, was working as an electrician and recognized the need for a comprehensive approach to household services. He saw an opportunity to provide a one-stop-shop for families in the Broward County area, and BFS was born. Over the past 40 plus years, we have built a reputation for integrity, hard work, and customer satisfaction. Our company has grown to employ over 200 people, with local service centers and a commitment to providing top-notch service.
Our Services
At Broward Factory Service, we offer a wide range of services designed to keep your family comfortable and your home running smoothly. Our services include:
Air Conditioning: We offer a wide range of air conditioning services, from repairs and maintenance to replacements and installations. Our expert technicians are trained to diagnose and fix any issues quickly and efficiently.
Water Heaters: We know that water heaters are an essential part of any home. That's why we offer a range of water heater services, from repairs and maintenance to replacements and installations.
Gas Furnaces: Our experienced technicians are trained to work on all types of gas furnaces, from minor repairs to complete replacements.
Heat Pumps: Whether you're looking for repairs, maintenance, or replacement, our team of experts is here to help.
Maintenance Tips: Regular maintenance is key to keeping your HVAC equipment running smoothly. We offer a range of maintenance tips and plans to help you get the most out of your equipment.
Service Agreements: Our service agreements are designed to provide peace of mind and protect your investment. With a service agreement, you can rest assured that any issues that arise will be quickly and efficiently resolved.
Silver Home Warranty: Our Silver Home Warranty is designed to cover your home's major appliances and HVAC equipment. With this warranty, you can rest assured that any issues that arise will be quickly and efficiently resolved.
Gold Home Warranty: Our Gold Home Warranty is designed to cover your home's major appliances and HVAC equipment, as well as provide replacement coverage for major repairs. With this warranty, you can rest assured that any issues that arise will be quickly and efficiently resolved.
Maintenance Plans: Regular maintenance is key to keeping your equipment running smoothly. Our maintenance plans are designed to provide peace of mind and protect your investment.
Free Equipment Estimate: If you're in the market for new equipment, our experienced technicians can provide a free estimate and guide you through the process.
References: We're proud to share the testimonials of our satisfied customers. Whether you're a Realtor looking to increase home value or a homeowner seeking peace of mind, we invite you to read what our customers have to say about our services.
Contact Us: Contact us today to learn more about our services and how we can help you keep your family comfortable and your home running smoothly.
Customer Service and Technician Quality
The majority of customers praised the exceptional customer service and technician quality provided by Broward Factory Service. Many reviewers mentioned the professionalism, responsiveness, and courtesy of the technicians, including Mike, Tony, Colleen, and Shawn. These technicians were often described as going above and beyond to address customers' concerns and provide solutions quickly and efficiently.
Satisfaction with Services
Many reviewers expressed satisfaction with the services provided by Broward Factory Service, including A/C system maintenance, refrigerator/freezer repair, and dryer repair. They appreciated the convenience, reliability, and cost-effectiveness of the services, with some customers stating that the maintenance plan had saved them thousands of dollars in repairs over the years.
Negative Experiences
However, some customers had negative experiences with Broward Factory Service. Issues included poor communication, rescheduling appointments without notification, and unwanted additional charges for parts and labor. Some customers felt that the company was more focused on making a profit than on providing quality service.
Specific Issues
A few customers reported specific issues, such as:
- Poor attitude from a female phone representative
- Failure to disclose additional charges for parts and labor
- Unreliability and lack of communication regarding appointment schedules
- Overcharging for services and parts
- Failure to honor agreements and warranties
