Representing Your Interests, Resolving Your Disputes
At Brookview Animal Hospital, we are a full-service veterinary medical facility located in Parma, OH. Our professional and courteous staff seeks to provide the best possible veterinary care for our highly-valued patients. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients. Brookview Animal Hospital strives to offer excellence in veterinary care to Parma and surrounding areas.
Our Mission
It is our policy to treat our clients and patients with respect, dignity, and compassion. We will continually strive to provide comprehensive, quality care to every patient, while remaining sensitive to every client's individual needs. Our Clients and patients are the heart of our practice, and the reason we are here. Serving you is our purpose, and the commitment of our practice.
Our Services
We offer a wide range of services to cater to the needs of your beloved pets. From preventative care to surgery, dental care, internal medicine, laser surgery, hospice and euthanasia services, in-house laboratory, digital X-rays, radiology diagnostics, pain management, and nutritional counseling, we have got you covered. We understand that every pet is unique, and we strive to provide personalized care to meet their individual needs.
Our Commitment
We pledge to always do our very best to serve you, our clients, and to provide your pets with the attention they deserve. We are committed to providing a trained and professional staff, up-to-date products and information, a sincere interest in our patients' health and well-being, and a genuine concern for our clients' time. We strive to build strong relationships with our clients and their pets, and to provide exceptional care that exceeds their expectations.
Overall Experience
The majority of reviewers had a positive experience at the animal hospital, praising the friendly and caring staff, prompt service, and competitive pricing. Many reviewers appreciated the doctors' kindness, gentleness, and thoroughness during examinations.
Staff and Doctors
Reviewers consistently praised the staff and doctors, describing them as friendly, kind, and caring. Many reviewers appreciated the doctors' patience and gentleness with their pets. One reviewer mentioned that the doctor went above and beyond to help their pet.
Facilities and Pricing
The clinic was described as clean and welcoming. Many reviewers appreciated the competitive pricing, with one reviewer mentioning that the prices were decent and not too pricey.
Waiting Time and Communication
Some reviewers experienced long waiting times, which was a source of frustration. One reviewer mentioned a 45-50 minute wait, while another reviewer was left waiting in the parking lot for an hour after their appointment time.
End-of-Life Care
One reviewer had a negative experience with the euthanization process, describing the vet as shaking and struggling to administer the procedure. However, another reviewer had a positive experience with the hospital's end-of-life care, praising the doctor and staff for their kindness and compassion.
Negative Experiences
A few reviewers had negative experiences, citing poor communication, rushed diagnoses, and unprofessionalism. One reviewer was unhappy with the vet's attitude and lack of suggestions for treatment. Another reviewer experienced a medication overdose due to a misunderstanding and felt that the hospital staff did not take responsibility for the error.
