Protecting what matters most, one policy at a time.
At Don Chang's State Farm Insurance Agency, our mission is to provide exceptional insurance services to individuals, families, and businesses in Reno, NV, and surrounding areas. With over 35 years of experience in the insurance industry, our agency has built a reputation for delivering personalized attention, expert guidance, and unbeatable customer service.
Our Story
As a local Reno resident since 1980, Don Chang started his State Farm agency from scratch in 1984. Over the years, he has built a team of dedicated professionals who share his passion for helping people protect what matters most. Our agency is proud to offer a wide range of insurance products, including auto, home, condo, renters, business, life, health, and pet insurance.
Our Services
We understand that every individual and business has unique insurance needs. That's why we offer customized insurance solutions tailored to your specific requirements. Our experienced agents will work with you to identify potential risks and provide personalized recommendations to mitigate them. Whether you're looking for auto insurance, homeowners insurance, or business insurance, we've got you covered.
Our Team
Our team is comprised of experienced insurance professionals who are dedicated to providing exceptional customer service. Our office is Spanish-speaking, and we offer free notary services for your convenience. Our team members, including Adriana and Kit, have years of experience in the insurance industry and are committed to helping you make informed decisions about your insurance needs.
Our Values
At Don Chang's State Farm Insurance Agency, we value long-term relationships with our customers. We believe in providing personalized attention, expert guidance, and unbeatable customer service. Our goal is to keep customers for the long term, and we strive to build trust with every interaction.
Our Mission
Our mission is to provide exceptional insurance services that meet the unique needs of our customers. We are committed to building long-term relationships, providing personalized attention, and delivering unbeatable customer service.
Overall Experience
The majority of reviewers have had an exceptional experience with Don and Kit's insurance business, praising their exceptional service, knowledge, and friendly demeanor. They are described as "fantastic to work with, " "great people, " and "honest." Many reviewers have been with them for numerous years, citing their prompt, reliable, and courteous service.
Positive Aspects
- Friendly and knowledgeable staff
- Exceptional service and support
- Honest and reliable
- Able to provide affordable premiums
- Solves insurance problems efficiently
Negative Aspects
- One reviewer felt unappreciated and unvalued as a customer, citing multiple instances ofbeing asked for unnecessary information and feeling neglected.
