Providing quality care, one patient at a time
At First Horizon Home Health Care, we pride ourselves on providing high-quality, compassionate care to our clients in the Indianapolis area. Founded in 2015 by Rusty and his son, Patrick Diemer, our company is built on a legacy of experience and dedication to delivering exceptional home healthcare services.
Our Story
With over 42 years of experience in the home care industry, Rusty brings a wealth of knowledge and expertise to our organization. Patrick, with his extensive business background, has enabled us to grow and expand our services to meet the ever-changing needs of our clients. Our goal is to provide personalized care that prioritizes the unique needs of each patient, working collaboratively with patients and their families to achieve optimal health outcomes.
Services
As a trusted Home Health Agency in the Indianapolis area, we offer a wide range of services designed to meet the diverse health-related needs of our clients. Our professionals are dedicated to delivering top-notch care, ensuring that each client receives the highest level of attention and support.
Services: Aide Services
Our team of over 150+ aides are CPR-certified and provide:
- Hands-on bathing and personal care
- Hair care, skin care, and dressing
- Safety monitoring to reduce falls and prevent patient wandering
- Toileting and hygiene assistance
- Light housework to ensure a clean and safe environment
- Linen changes
- Light laundry
- Meal preparation (per prescribed diet)
- Encouragement of fluids intake
- Assistance with feeding
- Medication reminders
- Assistance with ambulation and transferring
- Trained use of lifts, gait belts, and walkers
- Bed-bound care
- Respite services
Nursing Services
Our skilled nursing team, led by our registered nurses, offers:
- Ongoing client assessments and education
- Observation of chronic health conditions
- Acting as a patient advocate
- Medication management
- Weekly/biweekly medication setup
- Education on new medications
- Coordination with physicians as needed
Respite Services
We understand that caregivers need a break, too. Our respite services provide a much-needed rest for family caregivers, giving them a chance to recharge and rejuvenate.
Payment Options
We accept a variety of payment methods, including:
- Medicaid A&D Waiver
- Prior Authorization
- CHOICE program
- Private pay
- Long-term care insurance
- Other insurance plans
ACHC Accreditation
As a leader in the home health care industry, we take pride in being accredited by the Accreditation Commission for Health Care (ACHC). This certification demonstrates our commitment to meeting the highest quality and process standards.
Available 24/7
Our dedicated team is available 24 hours a day, 7 days a week, for after-hours emergencies or unexpected schedule changes. In the event of a medical emergency, please call 911.
Staff Screening and Education
All new employees undergo thorough screenings and receive comprehensive training to ensure they meet our high standards. Our staff is trained in the use of lifts, gait belts, and walkers, and our nurses undergo ongoing education and professional development.
Quality of Care
The reviews highlight mixed experiences with the quality of care provided by First Horizon Home Health Care. On one hand, some reviewers praise the company's staff, citing their kindness, compassion, and attentiveness to clients' needs. For example, Victoria Schultz and Allison Julian commend the staff for being "incredibly kind" and "wonderful, kind, and compassionate."
On the other hand, one reviewer, Rob Schellinger, has a severely negative experience, claiming that aids do little more than play on their phones and break cleaning tools, while another reviewer, Fred Dennis, expresses frustration with the company's failure to provide consistent staffing and poor communication.
Work Environment
The reviews also discuss the work environment at First Horizon Home Health Care. Many reviewers, including Andrew Hughes, Victoria Schultz, Katy Queen, Rita Jane, Oshana Baker, Thomisha Smith, Vickie Burnetr, and Allison Julian, praise the company's flexible scheduling, friendly staff, and supportive atmosphere. They mention that the company provides excellent training and resources, helping employees to become certified and confident in their roles.
Communication
However, some reviewers imply that communication issues can arise, particularly between caregivers and office staff. Fred Dennis mentions that a staff member was on her phone for an extended period, causing a fire hazard, and another reviewer, Rita Jane, notes that there have been times when she had to reach out to the office with questions or concerns, but received slow responses.
Conclusion
Overall, the reviews suggest that First Horizon Home Health Care may have a mixed reputation, with some reviewers experiencing positive interactions with the company's staff and services, while others have had negative experiences. While the company's friendly and supportive environment appears to be a major strength, concerns about communication and the quality of care provided need to be addressed.
