Elevate your radiance with us.
At Highland Pet Hospital, our mission is to provide exceptional veterinary care and reproductive services to our clients and their beloved pets. We are a full-service veterinary practice and animal hospital located in Lakeland, FL, serving Polk County, Lakeland, Bartow, Winter Haven, and all of Central Florida. Our team of compassionate and experienced veterinarians, led by Board-Certified Theriogenologist Dr. Carla Barstow, is dedicated to providing top-notch care and personalized attention to each and every pet that walks through our doors.
Our Services
We offer a wide range of veterinary services, including wellness care, diagnostic testing, dietary and weight management, flea and tick prevention, heartworm prevention, spay and neuter services, vaccinations, and microchipping. Our state-of-the-art facility is equipped with the latest medical technology, allowing us to provide the highest level of care for your pet.
In addition to our general practice services, we are also a premier facility specializing in reproductive and breeding services for dogs and cats. Our reproductive services include breeding soundness examinations, semen collection and analysis, artificial insemination, gestational aging via ultrasound, pregnancy diagnosis via ultrasound, pre-whelping puppy counts (X-rays), and more.
Our Team
Our team of veterinarians and veterinary technicians is led by Dr. Carla Barstow, a Board-Certified Theriogenologist with years of experience in reproductive medicine. Our team is dedicated to providing exceptional care and compassion to each and every pet, and we strive to create a veterinary practice where care and compassion are as important as the latest medical technology.
Our History
Highland Pet Hospital was founded over 30 years ago by Dr. Beverly Brimacomb, and we are proud to carry on her legacy of providing outstanding care in both general practice and reproductive services. Today, we are considered one of the top breeding facilities in our region, and clients travel from throughout Florida and the Southeastern United States to receive care from Dr. Barstow and our team.
Our Philosophy
At Highland Pet Hospital, we believe that pets are members of the family, and we strive to provide the personalized and compassionate care that they deserve. We understand the importance of building strong relationships with our clients and their pets, and we are committed to providing exceptional care and service to each and every family that walks through our doors.
Overview of Reviews
The reviews are a mix of positive and negative experiences at a veterinary clinic. Some pet owners have had excellent experiences with the clinic, praising the veterinary staff for their kindness, knowledge, and care for their pets. On the other hand, some pet owners have had negative experiences, citing poor customer service, long wait times, and unhelpful staff.
Positive Experiences
Many reviewers praised the clinic's staff, particularly Dr. Barstow and Dr. Trumble, for their kindness, knowledge, and care for their pets. Some reviewers mentioned that the staff went above and beyond to help their pets, even calling them after hours to check on their pet's condition. Others appreciated the clinic's willingness to work with them to find solutions for their pet's health issues.
Negative Experiences
Some reviewers had negative experiences at the clinic, citing poor customer service, long wait times, and unhelpful staff. One reviewer mentioned that the clinic refused to work with them because of a registration issue with their dog's breed. Another reviewer mentioned that the clinic was unable to see their pet despite multiple attempts to schedule an appointment.
Common Themes
Some common themes emerged from the reviews, including the importance of good communication and customer service. Many reviewers appreciated it when the clinic's staff took the time to explain their pet's condition and treatment options. On the other hand, poor communication and a lack of empathy from the staff were major turn-offs for other reviewers.
