Building genuine relationships, one policy at a time.
At The Whitfield Agency, our mission is to provide exceptional insurance services to individuals, families, and businesses in Indianapolis and surrounding areas. Our team, led by experienced State Farm agent Ross Whitfield, is dedicated to building genuine relationships with our clients, educating them on their insurance options, and providing remarkable service.
Our Story
With over 20 years of industry experience and 14 years as a State Farm agent, Ross Whitfield has built a reputation as a trusted insurance expert in Indianapolis. Born and raised in the city, Ross understands the unique needs of Hoosiers and is committed to helping his clients navigate the complex world of insurance. His team shares his passion for providing personalized service, and together, they strive to make insurance enjoyable and educational.
Our Services
We offer a wide range of insurance products, including auto, home, condo, renters, personal articles, business, life, health, and pet insurance. Our services extend beyond insurance, with options for banking, mutual funds, and annuities through our affiliations with reputable financial institutions. Whether you're a first-time buyer, a seasoned investor, or somewhere in between, our team is equipped to help you make informed decisions about your insurance and financial needs.
Why Choose Us
What sets us apart is our commitment to being a "Good Neighbor" to our clients. We take the time to get to know you, understand your unique needs, and provide tailored solutions that address your concerns. Our team is dedicated to building long-term relationships, providing remarkable service, and making insurance accessible and enjoyable.
Get to Know Us
When we're not helping our clients, you can find us cheering on our kids at sporting events, exploring the great outdoors, or perfecting our grilling skills. We're a family-oriented team that values community, education, and fun. We're eager to meet you and help you navigate the world of insurance.
Customer Service and Claims Experience
The reviews highlight the importance of effective communication and claim processing. Brittany Kime's 2-star review expresses disappointment with the mishandled claim process, citing miscommunication and inaction when assistance was needed. In contrast, Harold Garnes' 5-star review praises the smooth claim process and efficient handling of accidents.
Staff and Agent Performance
Amanda, Marianne, and Gentry A. Parker are praised for their knowledge, guidance, and helpfulness in finding suitable policies. Jason Douglas, Bill Walia, Andrea Bailey, and Gerardo Covarrubias appreciate the staff's expertise and dedication. However, Shaina Chang's 1-star review criticizes Ross Whitfield's unhelpfulness and lack of responsiveness, leading to a switch to a different agency.
Overall Experience and Satisfaction
Many customers express high satisfaction with the agency, citing factors like timely assistance, professionalism, and a smooth transition to new policies. Tonya Bledsoe, Matt Perkins, Jessica W., Kate Flock, L. Lj, and Eric Shaffstall all leave 5-star reviews, praising the agency's staff and services.
