Trust Us to Keep You Running: Expert Car Repair in Northwest Austin
We are owner/operators Hugh Prifogle and Brian Perlinger, both ASE certified master technicians with a commitment to providing exceptional car repair services in Northwest Austin since 1991. Our 10-bay repair facility is designed to deliver a high level of customer service, and we take pride in building long-term relationships with our customers. Many of our customers have been with us for so long that their children are now also our customers.
Our Mission
Our mission is to make your vehicle service and repair experience as easy and cost-effective as possible. We achieve this by providing proper diagnosis and exact estimates for the services or repairs you need. We never pressure or recommend repairs or services that are not absolutely necessary or required by the manufacturer. Our record-keeping is computerized, allowing for easy follow-up and tracking of expenses by the mile.
Our Services
At Austin Auto Techs, we offer a wide range of services to keep your vehicle running smoothly. These include:
- Air Conditioning: Our A/C service tests system pressures, cooling efficiency, fan operation, belt and hose conditions, and mode functions. We fill your system to capacity and add a fluorescent dye for future leak detection.
- Brakes: Our brake service includes a thorough road test, measuring and testing conditions and function. We only sell you what is needed to make your brake system safe as new.
- Engine Service: We diagnose and repair emission-related issues, including Malfunction Indicator Light (MIL) warnings.
- Electrical: We diagnose and repair battery, starter, alternator, and electrical issues.
- Computer Diagnostic: We use the latest scanners and software to diagnose and repair computer-related problems.
- Oil Change: We offer quick oil changes, completed in 30 minutes or less with an appointment.
- Radiator/Cooling: We diagnose and repair radiator and cooling system issues, including overheating problems.
- Axle/Steering Suspension/Tire & Alignment: We offer complete service and repair for your vehicle's axle, steering, suspension, and tire systems.
- Scheduled Maintenance: We follow the factory-recommended schedule for maintenance to keep your vehicle in top condition.
About Our Facility
Our 10-bay facility is equipped with the latest tools and technology to ensure efficient and accurate diagnosis and repair. We have a comfortable waiting room with amenities, including couches, satellite television, wireless network access, soft drinks, and fresh ground coffee. For your convenience, we offer after-hours key drop and pickup for those who can't make it during our normal business hours.
Overview of Reviews
The reviews for Auto Techs are mostly positive, with 17 reviewers giving 5-star ratings and 5 reviewers giving 1-star ratings.
Positive Reviews
Many reviewers praised the honesty, fairness, and professionalism of the mechanics at Auto Techs. They appreciated the detailed explanations of the work required, the lack of upselling, and the reasonable prices. Some reviewers mentioned that they felt comfortable and trusted the staff, especially women who felt empowered to take care of their cars without feeling taken advantage of. The quick and efficient service, comfortable waiting area, and friendly staff were also mentioned as positives.
Negative Reviews
On the other hand, some reviewers had negative experiences with Auto Techs. One reviewer felt ripped off when the final price was higher than the quoted price, and another reviewer was unhappy about being charged a diagnostic fee. Another reviewer was dissatisfied with the refusal to fix a power steering leak, and another felt that the shop was trying to take advantage of them with a high quote.
