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About Us
Our Story
At Import Specialty Service, we're a family-owned and operated auto repair shop that's been serving the Nashville community since 1994. Our founder, Rod Kruse, started his automotive journey at the age of 14, working under his father's mentorship at Elmer's Automotive Repair. After his father's passing, Rod continued to hone his skills, becoming one of the top 11 Volvo technicians in the USA and Canada. In 1985, Rod and his family moved to Nashville, where he eventually opened Import Specialty Service in 1992.
Our Mission
We're committed to providing superior customer service and top-quality repairs for import vehicles. Our narrow focus on European and Asian makes allows us to deliver accuracy and expertise that our customers deserve. We strive to make your visit to our shop as convenient as possible, offering a clean waiting area with complimentary Wi-Fi, coffee, snacks, and a pet-friendly environment. We're also dedicated to being environmentally responsible, operating a recycling green shop and using solar panels to reduce our carbon footprint.
Our Services
We specialize in European and Asian import auto repair, offering a range of services to keep your vehicle running smoothly. From routine maintenance like oil changes and tire rotations to more complex repairs like brake pad replacements and engine diagnostics, our ASE-certified technicians have the expertise to get the job done right. We're also proud to offer hybrid repair, diesel repair, and electrical diagnostics, ensuring that whatever your import needs, we've got you covered.
Our Commitment
Here at Import Specialty Service, we're committed to integrity, dignity, and respect for our customers. We believe that every individual deserves to be treated with honesty and transparency, and we strive to make every visit to our shop a positive experience. Whether you're a long-time customer or new to our shop, we invite you to experience the Import Specialty Service difference for yourself.
Overall Experience
The overall experience at Import Specialty Service is a mixed bag. While many customers have had positive experiences with the staff, prices, and services, some have reported negative experiences with communication, timelines, and cost.
Positive Experiences
Many customers have praised the staff at Import Specialty Service, describing them as friendly, professional, and knowledgeable. The prices are generally considered fair, and the services are thorough and well-explained. Several customers have reported having positive interactions with the staff, who took the time to explain the repairs and costs upfront.
Negative Experiences
Some customers have reported negative experiences with communication and timelines. Some have reported being kept in the dark about the status of their repairs, and others have experienced delays and miscommunication about the cost and scope of the work. A few customers have also reported being charged high prices for repairs that seemed excessive.
Common Issues
Some common issues that have been reported include:
- Poor communication and lack of updates on repair timelines
- Delays and miscommunication about cost and scope of work
- High prices for repairs that seem excessive
- Disputes over the quality of work and costs
Positive Feedback
- Friendly and knowledgeable staff
- Fair prices for services
- Thorough and well-explained repairs
- Good communication and updates on repair timelines
