Dealership Quality without the High Prices
Our Story
Welcome to 1st Stop Auto Care Center, your one-stop shop for all your automotive needs in Lexington, KY. Since 1984, we have been providing top-notch tires, wheels, and auto repairs to customers from Lexington, Nicholasville, Georgetown, and surrounding areas. Our commitment to quality and customer satisfaction has earned us a reputation as a trusted dealership alternative.
Our Mission
At 1st Stop Auto Care Center, our mission is to provide our customers with dealership-quality service without the high prices. We strive to build long-term relationships with our customers, providing them with personalized service, expert advice, and affordable solutions for all their automotive needs.
Our Services
We offer a wide range of services, including tire sales and installation, wheel alignment, brake repair, suspension repair, and much more. Our state-of-the-art diagnostic center is equipped with the latest tools and technology, allowing our experienced technicians to diagnose and repair even the most complex problems. We also offer a 36-month/36,000-mile nationwide parts and labor warranty on all our services.
Our Values
At 1st Stop Auto Care Center, we value our customers' trust and loyalty above all else. We believe in providing honest, transparent, and affordable service, and we strive to exceed our customers' expectations with every visit. Our team of experienced technicians and friendly staff are dedicated to providing exceptional customer service, ensuring that every customer leaves our shop feeling satisfied and valued.
Why Choose Us
With 1st Stop Auto Care Center, you can expect dealership-quality service without the high prices. Our certified technicians use only the best products and the latest technology to ensure that your vehicle is repaired correctly and efficiently. We also offer a comfortable waiting area with free Wi-Fi and TV, making your wait as comfortable as possible.
Overview
The reviews for 1st Stop Auto primarily focus on their exceptional services, including timely repairs, honesty, and excellent customer service. Most reviewers gave 5-star ratings, praising the shop's cleanliness, inviting atmosphere, and the expertise of their staff. A few reviewers mentioned issues with communication and customer service, which is addressed in this summary.
Communication and Customer Service
Some reviewers complimented the shop's customer service, stating that the staff was patient, friendly, and went above and beyond to resolve issues. However, one reviewer had a negative experience with delayed key return, leading them to feel stranded and disappointed with the customer service provided.
Pricing and Quality of Work
Most reviewers mentioned that the shop provided price quotes that were competitive and reasonable compared to other mechanics in the area. Additionally, several reviewers mentioned that the shop did high-quality work, with one reviewer noting that their evaporator core replacement was done perfectly.
Additional Notes
One reviewer thought that the shop's remote location would affect their business, while another reviewer appreciated the shop's willingness to provide a second opinion.
