Our Mission
At Whitehouse Animal Hospital, our mission is to provide high-quality veterinary care to pets in the Jacksonville, FL area. We believe that every pet deserves to live a healthy, happy life, and we're committed to helping our clients achieve that. Our veterinarian, Dr. Susan Thoma, and our team of dedicated professionals are passionate about providing personalized care that meets the unique needs of each and every pet.
Our Services
At Whitehouse Animal Hospital, we offer a wide range of services to ensure that your pet receives the best possible care. Some of the services we provide include:
Veterinary Care: We offer routine check-ups, vaccinations, and preventative care to keep your pet healthy and thriving.
Surgical Services: Our state-of-the-art surgical suite enables us to perform a variety of surgical procedures, from routine spays and neuters to more complex surgeries.
Dental Care: We understand the importance of oral health in overall health. Our dental services include cleanings, fillings, and extractions.
Anesthesia and Patient Monitoring: We use the latest technology to ensure your pet's safety and comfort during anesthesia and surgery.
Preventive Services: We believe that prevention is the best medicine. Our preventive services include heartworm prevention, flea and tick control, and more.
Wellness and Vaccination Programs: We offer a range of wellness and vaccination programs to help keep your pet healthy and protected from diseases.
Pet Health Library: We're committed to educating our clients on how to keep their pets healthy and happy. Our pet health library is filled with tips, advice, and resources to help you care for your pet.
Our Team
At Whitehouse Animal Hospital, we're proud to have a team of dedicated and compassionate professionals who are dedicated to providing exceptional patient care. Our team includes:
- Dr. Susan Thoma, Veterinarian
- Our experienced and knowledgeable veterinary staff
- Our friendly and caring front desk staff
Our Facilities
Our state-of-the-art veterinary hospital is equipped with the latest technology and equipment to provide the highest level of care for your pet. Our facilities include:
- Advanced diagnostic equipment
- In-house laboratory
- Surgery suite
- Radiology department
- Digital X-ray machine
- Ultrasound unit
- IDEXX VetLab In-house Analyzers for hematology and blood chemistries
Contact Us
If you have any questions or would like to schedule an appointment, please don't hesitate to contact us. We're here to help you and your pet.
Overall Experience
The reviews reveal a mix of positive and negative experiences at the White House Animal Hospital.
Positive Experiences
Many reviewers praised the hospital's staff, citing their friendliness, welcoming nature, and high level of care for their pets. Some reviewers mentioned specific staff members, such as George, Dr. Thoma, and Trevor, who went above and beyond to provide excellent service. The hospital's ability to accommodate walk-in appointments and provide affordable care was also highlighted.
Negative Experiences
On the other hand, some reviewers expressed frustration with the hospital's communication and service. One reviewer had a poor experience with Dr. T, who failed to return calls and provide necessary certification for their service dog. Another reviewer felt belittled and dismissed by Dr. Thoma, who did not take their concerns seriously.
Communication and Service
Several reviewers mentioned issues with communication and service at the hospital. One reviewer had trouble getting a copy of their pet's shot records, while another felt that the hospital did not properly address their concerns about their pet's care.
Special Praise for Dr. Thoma and Staff
Many reviewers praised Dr. Thoma and the hospital staff for their kindness, compassion, and professionalism. Dr. Thoma was particularly commended for his experience and ability to quickly diagnose issues.
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