At Erb and Young Insurance, we pride ourselves on being an extraordinary insurance agency that provides personalized service to our clients. With offices located in Melbourne and Orlando, Florida, our team of experienced agents works with clients across the state to ensure they have the coverage they need for their specific situations. We understand that every individual and business is unique, and that's why we take the time to become familiar with our clients' needs to present customized insurance options.
Our Philosophy
Our philosophy is simple: to provide an extraordinary insurance experience for extraordinary people. We believe that anyone can purchase insurance, but it takes an extraordinary person to purchase insurance that truly aligns with their individual needs. We're not just insurance agents; we're people who care about our clients and strive to provide the best coverage at the most cost-effective prices without sacrificing quality.
Our Services
We offer a wide range of insurance products and services, including Personal Insurance, Business Insurance, and Industry-specific Insurance. Our Personal Insurance options include Homeowners Insurance, Auto Insurance, Flood Insurance, Boat Insurance, Golf Carts Insurance, and Landlords Insurance. For businesses, we offer General Liability Insurance, Commercial Property Insurance, Workers Comp Insurance, Commercial Auto Insurance, Professional Liability Insurance, Cyber Insurance, and more. We also cater to specific industries such as Contractors, Hospitality, Trucking, Professional Services, Software & Tech, Investment & Commercial Property, Lawn Care, and Medical.
What Sets Us Apart
At Erb and Young Insurance, we're committed to creating an extraordinary customer experience. We believe that people make the difference in customer interactions, and that's why we focus on training our staff on empathy, caring, authentic communication, and etiquette. We invest in our team members' personal and professional growth, which drives an extraordinary customer experience for our clients. Our mission-oriented work environment is centered around creating a positive and supportive culture that benefits our clients.
Our Team
Our team is led by Brett Young, President & CEO, Rod Erb, Chief Marketing Officer, Taylor Young, Chief Operating Officer, Jessica LaPlante, Vice President of Relationship Management, and Joe Garcia, Commercial Lines Risk Manager. Together, we're dedicated to providing exceptional service and personalized attention to our clients.
Insurance Services
Excellent Customer Service
The insurance services provided by Erb and Young Insurance have received rave reviews from satisfied customers. Many reviewers praised the company's friendly, knowledgeable, and caring staff, who went above and beyond to find the best insurance coverage and prices for their clients.
Attention to Detail and Professionalism
Reviewers appreciated the staff's attention to detail, professionalism, and willingness to help with all their questions and concerns. They also commended the company's ability to provide personalized service, making them feel like they were in good hands.
Responsive and Timely Communication
Many reviewers praised the company's responsive and timely communication, saying that they received quick answers to their questions and concerns. They felt reassured knowing that they could rely on Erb and Young Insurance to take care of their insurance needs.
Criticism and Areas for Improvement
On the other hand, two reviewers expressed disappointment and frustration with the company's services. One reviewer felt let down by the company's suggestion to use a particular insurance provider, which ultimately led to a non-renewal notice. Another reviewer felt abandoned by the company when their policy was cancelled, and they were not assisted in finding a new policy.
