We Put You Back On The Road With Confidence
At Northwest Imports, we're committed to making import auto repair a hassle-free experience. With our online appointment scheduling, timely updates, and transparent pricing, we've streamlined the process for your convenience. Our team prioritizes clear communication, ensuring you understand each step of the repair and any costs involved. We aim to take the complexity out of import auto repair in Austin, TX, offering straightforward, high-quality service that gets you back on the road with confidence.
Our Mission
We're more than just an auto repair shop - we're a trusted partner in maintaining the performance and longevity of your prized European or Japanese import. Our highly-skilled and certified technicians bring years of experience working exclusively on European and Japanese makes, ensuring your vehicle receives the specialized care it deserves. By choosing Northwest Imports, you're not only entrusting your vehicle to passionate professionals who understand the intricacies of your import, but you're also joining a community of satisfied customers who value our commitment to quality, integrity, and unparalleled customer service.
Our Services
At Northwest Imports, we specialize in a wide array of repair services tailored specifically for imported vehicles. Our team of certified mechanics is highly skilled in diagnostics, maintenance, and comprehensive repairs for all types of import cars. From precision engine work to brake service, transmission repairs, and sophisticated electrical troubleshooting, we handle it all. Our services include:
- Auto AC Repair & Service
- Brake Repair
- Auto Diagnostics
- Oil Change & Maintenance
- Transmission Services
- Wheel Alignment
- Suspension Repair
- Car Cooling System Repair
- Auto Electrical Repair
Why Choose Northwest Imports?
We're proud to offer a comprehensive 5-year/50,000 mile warranty on all repairs, showcasing our dedication to customer satisfaction and providing our valued clients with peace of mind. Our relationships are built on trust and consistency, with a commitment to delivering an enjoyable experience and great interactions with our customers. We empower experienced technicians who know your car inside and out, and we deliver clear, transparent pricing to remove all mystery and uncertainty.
Summary of Reviews
Overall Experience
The reviewers have had a very positive experience with Northwest Imports, praising the shop's professionalism, honesty, and excellent communication. Many reviewers have been loyal customers for years, citing the shop's trustworthiness and fair pricing.
Staff and Service
The staff, particularly Bob, Andrew, David, and Zac, have been praised for their excellent communication, honesty, and expertise. Reviewers appreciate the detailed reports and pictures provided, making them feel informed and confident in the repairs.
Repair Quality and Pricing
Reviewers are satisfied with the quality of repairs, citing quick turnaround times and fair pricing. Many have recommended Northwest Imports to friends and family, and some have been customers for over 20 years.
Facilities and Amenities
The waiting room has been praised for its comfort and amenities, including Wi-Fi and good coffee.