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Newway Towing is a licensed company providing a wide range of towing, roadside assistance, and auto locksmith services in San Rafael. Our solutions are provided through a network of local, independent tow truck operators and technicians. We offer fast responses, outstanding prices, and a customer experience of the highest standard.
Our Services
At Newway Towing, we understand that being stranded on the side of the road can be a stressful and frustrating experience. That's why we offer a comprehensive range of services designed to get you back on the road as quickly and safely as possible. Our services include 24-hour emergency towing, roadside assistance, and auto locksmith solutions. Whether you need a tow truck, a battery jumpstart, or an auto locksmith to help you regain access to your vehicle, we're here to help.
Our towing services cater to all types of vehicles, including cars, motorcycles, and trucks. We provide heavy-duty towing, dolly towing, flatbed towing, and more. If you've been involved in an accident, we can assist with accident removal and towing.
If you find yourself stranded on the side of the road, our roadside assistance services can help. We provide gas delivery, flat tire changes, battery replacement, and more. Our auto locksmith services include car door unlocking, ignition key removal, and key duplication.
Our Team
At Newway Towing, we pride ourselves on our team of skilled technicians and independent tow truck operators. Our team is dedicated to providing fast, reliable, and affordable services to our customers. We understand that every minute counts when you're stranded on the side of the road, which is why we guarantee fast response times and 24/7 availability.
Our Promise
At Newway Towing, we're committed to providing exceptional customer service and outstanding value to our customers. We believe in building long-term relationships with our customers, and we strive to exceed your expectations with every interaction. Whether you need emergency towing, roadside assistance, or auto locksmith services, we're here to help.
Positive Experiences with Newway Towing
Many customers have had positive experiences with Newway Towing, praising the company's quick response times, professional drivers, and efficient service.
Fast Response Times
Several reviewers mentioned that the towing service arrived quickly, with some even commenting on how fast the driver arrived on the scene. This prompt response helped to reduce stress and hassle for the customers.
Professional Drivers
Many reviewers praised the drivers, mentioning that they were friendly, efficient, and went above and beyond to ensure the customer's needs were met.
Efficient Service
The towing service was often described as "quick" and "easy, " with customers appreciative of the hassle-free experience.
Negative Experiences with Newway Towing
However, not all customers had a positive experience with Newway Towing. Some reviewers reported issues with pricing, wait times, and unprofessional behavior.
Pricing Issues
One reviewer reported being quoted one price but being charged significantly more. Another reviewer mentioned being worried about being overcharged.
Long Wait Times
A few reviewers reported waiting for extended periods for the tow truck to arrive, with one customer waiting almost three hours.
Unprofessional Behavior
One reviewer reported that the company failed to follow through on their estimated arrival time and became unresponsive when trying to contact them.
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