Exceptional Towing Services for Over 40 Years
At North Shore Towing & Semi Truck Heavy Wrecker, we're a family-owned and operated towing service that's been serving the Northshore of Chicago and beyond since 1979. We take pride in providing our customers with light, medium, and heavy-duty towing and roadside services 24 hours a day, 7 days a week. Our team of Wreckermaster certified technicians can service all of north Chicagoland, and we have grown to be the most respected and skilled towing service company in the Chicago area.
Our Services
We offer a multitude of different types of towing services for general and commercial clients. Our services include general towing services, heavy-duty towing, emergency towing services, commercial towing services, 24/7 roadside assistance, and more. We also provide equipment hauling, crane services, tire changes, jumpstarts, and lockout services.
Heavy Duty Towing
At North Shore Towing & Semi Truck Heavy Wrecker, we understand that downtime is wasted money. We want you back in your truck and on the road as quickly and safely as possible. Our fleet of heavy-duty trucks is waiting for your call 24 hours a day, 7 days a week. Our heavy towing division can handle all your needs, including semi-tractors and trailers, specialized large machinery, construction and farm equipment, and pallets.
Our Commitment to Customer Service
We're proud of who we are, what we've done, where we've been, and where we're going. Hard work, dedication, passion, and a commitment to customer service is what this company was built on and the reason we continue to grow. We ask every customer to share their thoughts with written feedback about their experience. This allows us to closely monitor our operations as we strive to provide our community with the very best in towing services.
Why Choose Us
We're known for our innovation, and we pride ourselves on having the latest in technology. Our team is dedicated to providing the most reliable and trusted towing service in Chicago and the surrounding suburbs. We have completed over 1,000,000 plus towing service jobs since the company started in 1979, and we're committed to continuing to grow and provide the best service possible.
Towing Company Review Summary
Negative Experiences
The majority of reviewers had negative experiences with the towing company, citing issues with pricing, communication, and customer service. Some reviewers reported being charged higher prices than initially quoted, while others experienced poor communication and a lack of concern for their well-being. Several reviewers also reported damage to their vehicles or personal belongings during the towing process.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company, praising the professionalism, efficiency, and kindness of the drivers. Some reviewers appreciated the prompt service and reasonable pricing, while others were grateful for the extra effort and care taken by the drivers to ensure their safety and satisfaction.
Common Issues
- Pricing issues: Many reviewers reported being charged higher prices than initially quoted or being surprised by additional fees.
- Communication problems: Reviewers experienced poor communication, including drivers not showing up, not answering phones, or not keeping them updated on the status of their vehicles.
- Damage to vehicles or belongings: Some reviewers reported damage to their vehicles or personal belongings during the towing process.
- Lack of concern for customers: Reviewers reported feeling dismissed or ignored by the company when they expressed concerns or issues.
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