Exceeding your expectations, one guest at a time.
The Inn on Broadway is a timeless gem in the heart of Rochester, NY, offering a unique blend of historic charm and modern luxury. Our boutique hotel and steakhouse provide the perfect setting for any occasion, whether it's a romantic getaway, a business meeting, or a grand celebration.
Our Story
From its rich history to its current status as a premier urban boutique hotel, the Inn on Broadway has been a beloved gathering place for locals and visitors alike. Our mission is to exceed your expectations at every turn, providing exceptional hospitality, exquisite cuisine, and unparalleled service. With our dedicated team and commitment to quality, we strive to create unforgettable experiences that will leave you wanting more.
Our Services
At the Inn on Broadway, we offer a range of services designed to make your stay or event truly unforgettable. Our boutique hotel features beautifully appointed rooms and suites, each equipped with modern amenities and luxurious touches. Our acclaimed Tournedos Steakhouse serves up the finest cuts of meat, expertly prepared by our executive chef and paired with an award-winning wine list. Our venue spaces are perfect for weddings, banquets, and corporate events, with our dedicated team handling every detail to ensure a seamless and memorable experience.
Our Philosophy
At the heart of our philosophy is a commitment to excellence, integrity, and sustainability. We work closely with local farmers and purveyors to source only the highest quality products, ensuring that every meal is a culinary masterpiece. Our team is dedicated to providing exceptional service, with a focus on respect, care, and fairness. We believe that every guest and every team member deserves to be treated with dignity and respect, and we strive to create an environment that is welcoming, inclusive, and supportive.
Dining Experience
The reviews praise the excellent food quality, from appetizers to dessert, and the attentive wait staff. The steakhouse, Tournedos, is highly recommended. The baked mac and cheese and maple bourbon mashed sweet potatoes are mentioned as standout dishes.
Accommodations
Guests have enjoyed the cozy and traditional decor of the rooms and lobby. The luxury suites are particularly popular, with amenities like jacuzzi tubs, robes, and kitchen areas. Some rooms have been criticized for lacking bright lighting, white noise fans, or modern bathrooms.
Weddings and Events
The Inn on Broadway has been praised for its beautiful atmosphere, perfect for weddings and events. The staff is commended for their attention to detail, and the bartenders are friendly and efficient. The venue is considered all-inclusive, with catering, wedding coordination, and setup handled by the staff.
Staff and Service
While some guests have praised the staff for their friendliness and attentiveness, others have experienced issues with communication, particularly during wedding planning. Some staff members have been criticized for being distracted, rude, or unprofessional.
Miscellaneous
Some guests have noted that the neighborhood can be a bit sketchy, and the hotel's continental breakfast could be improved.
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