Any Weather, Any Time - Call us for our adjusted hours
At Metro Towing Company, we understand the importance of providing reliable and efficient towing services to our customers. With over 40 years of experience in the industry, we have established ourselves as a reputable and trustworthy name in Hampton Roads. Our team of experienced drivers and state-of-the-art equipment enable us to provide a wide range of services, from towing small cars to large trucks and heavy equipment.
Our Services
We offer a comprehensive range of towing services, including lock-out service, jump starts, and tire changes. Our fleet of rollback tow trucks, medium-duty wreckers, and heavy-duty wreckers are equipped to handle any type of vehicle, from small cars to large trucks and equipment. We also provide parking enforcement services, including patrol services, abandoned car removal, and illegally parked car removal.
Our Expertise
At Metro Towing Company, we pride ourselves on our expertise and professionalism. Our experienced drivers are trained to handle any towing situation, and our equipment is regularly maintained to ensure reliability and efficiency. We understand the importance of providing prompt and courteous service, and we strive to exceed our customers' expectations.
Our Locations
We have four convenient locations in Hampton Roads, including Norfolk, Virginia Beach, Chesapeake, and Oceana. Our centrally dispatched system allows us to respond quickly to any towing need, 24 hours a day, 7 days a week.
Our History
Established in 1980, Metro Towing Company has built a reputation for providing reliable and efficient towing services in Hampton Roads. We are committed to continually improving our services and expanding our operations to meet the growing needs of our customers.
Towing Services Experience
Professionalism and Customer Service
Reviews highlight concerns about the professionalism and customer service of Metro Towing. Some customers experienced unprofessional behavior, including a driver being dishonest about the company's ability to complete a task and a front desk lady being impolite. Others felt that the company was trying to scam them and took advantage of loopholes to charge extra money.
Towing Experience
Some customers had negative experiences with the towing service itself. One customer was asked to help push a 1200 lb bike onto a flatbed, which they refused to do. Another customer experienced a driver who was driving recklessly and stopping suddenly on the brakes.
Miscommunication and Inefficiency
There were instances of miscommunication and inefficiency, such as a customer being told their car was at one location when it was actually at another. Another customer was left waiting for a tow and had to call another company to get service.
Positive Experiences
On the other hand, some customers had positive experiences with Metro Towing. They found the service to be quick and easy to work with, and the drivers to be friendly and efficient.
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