Protecting You and Your Loved Ones, One Policy at a Time.
At State Farm Insurance Agent Steve Donovan, our mission is to provide a personal touch while helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. With over 33 years of experience as a State Farm agent, I, Steve Donovan, proudly serve the Warren and Detroit metropolitan areas. My goal is to assist you with all your insurance needs while providing that personal touch often lacking in today's world. My staff and I have over 70 years of combined experience and genuinely enjoy helping people with their insurance needs.
Our Services
We offer a wide range of insurance products to cater to your specific needs. Our insurance products include Auto, Motorcycle, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, and Pet insurance. We also offer banking services to help you manage your finances effectively. Our team is dedicated to providing you with personalized quotes, helping you file claims, and sending payments. We are committed to providing you with exceptional customer service, 24 hours a day, 7 days a week.
Our Team
Our team is comprised of experienced professionals who are dedicated to providing you with exceptional customer service. Our team includes Lisa, Sandy, and Andrew, who are ready and willing to assist with all your insurance needs. With over 40 years of combined experience, they can help answer questions about Michigan auto insurance reform and work to give you value for your insurance dollar.
Our Office
Our office is located at 11455 13 Mile Road, Warren, MI 48093-2502, next to Leason's Dairy Bar. We are open Monday through Thursday from 9am to 5pm, Friday from 9am to 3pm, and closed on Saturday and Sunday. However, we are available by appointment after hours. You can also reach us by phone at (586) 264-9664 or by fax at (586) 264-9633.
Simple Insights
We believe in educating our customers about the importance of insurance and how it can help them manage the risks of everyday life. Our Simple Insights section provides valuable information on various topics, including the consequences of drunk driving, senior living options, and separating personal and business finances.
Social Media
Stay connected with us on social media to stay updated on the latest news, tips, and promotions. Follow us on Facebook to get the latest updates from our office.
Overall Experience
The reviews provide mixed opinions about the insurance company, with some customers having positive experiences and others facing issues with claims.
Claims and Payments
Some customers have reported difficulties with claims, citing delays in payments and lack of support from the company. One reviewer mentioned that their water pipe burst in January, but they still haven't received any payment or assistance from the company, even after five months.
Customer Service
On the other hand, many customers have praised the company's customer service, describing the staff as friendly, knowledgeable, and helpful. Some reviewers have even gone as far as to say that the company treats customers like family and will go above and beyond to assist them.
Agent Performance
One agent, Steve, has received particularly high praise for his excellent service and treatment of customers like family.
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