Your trusted partner in towing and recovery services
Who We Are
At Merl's Towing Service, we have proudly served western Michigan since 1970, offering a comprehensive range of towing and recovery services for light-to-heavy-duty vehicles. With our extensive experience, state-of-the-art equipment, and highly trained staff, we stand ready to provide prompt and professional assistance whenever you need it.
Towing & Roadside
Our fleet of specialized equipment can tow any light to heavy vehicle, from motorcycles to semi-trucks. We also provide rapid-response roadside assistance for a variety of services, including:
- Flat tires
- Jumpstarts
- Out-of-fuel
- Vehicle unlocks
- Winch-outs
Our experienced dispatchers work tirelessly to ensure the right truck arrives at your location as quickly as possible, 24/7.
Heavy Services
Our heavy-duty fleet is equipped to handle tractor-trailer combinations, construction vehicles, tankers, and any other heavy truck application. Our driver training and equipment meet or exceed national standards, ensuring you receive the highest level of service.
Impound
We have the expertise to work with property owners and managers, commercial businesses, landlords, and law enforcement agencies, providing reliable impound services.
Auctions
We periodically host auctions featuring a variety of vehicles, including cars, trucks, motorcycles, and more. Stay informed about upcoming auctions by signing up for our auction alerts.
Testimonials
Don't just take our word for it! Our customers rave about our prompt, courteous, and professional service. Here's what some of our satisfied customers have to say:
- "Very prompt. Very polite. Very pleased with the employee's job of taking care of the truck." - MD Mel D.
- "Kind, courteous, and nice person." - Christine B.
- "Ryan was great. Always goes the extra mile. Fast service." - Joyce G.
The reviews of Merl's Towing company reveal a mixed bag of experiences, with some customers being satisfied with the service, while others are extremely dissatisfied.
Rude Employees and Unprofessional Service
Several reviewers mention dealing with rude employees, including Connie, Tom, and Terrance at the Wyoming shop, who were unhelpful and unwilling to assist. Ryan C. describes a company culture that is "classless and terrible, " with one employee blocking the road and ignoring a customer's request to pass. Jeff R. expresses frustration with being told his AAA customer was being treated poorly, with a 3-hour wait for service. Sinnamon S. mentions rude staff at the Wyoming shop, unwilling to help and holding cars for extended periods.
Poor Communication and Unreliable Service
Several customers have complained about poor communication, including Brian B., who had to wait 167 minutes for a tow truck after being told it would take 90-120 minutes. Michelle R. experienced delays and was not notified of the extra wait time. Randy G. mentions being told to wait 3 hours for service, and Cassidy B. was hung up on by a phone representative.
Positive Reviews
On the other hand, some customers have had positive experiences with Merl's Towing. Joshua B. praises the company's service, saying they went above and beyond his expectations. Emily O. and Christi Z. both had excellent service from their tow truck drivers, with efficient and helpful service. Jason F. mentions A+ service, although he notes that police calls take priority. Brad A. had a mixed experience, with the tow being satisfactory but noting a minor issue with the exhaust pipe.
Summary
Be the first to review Grand Rapids Towing.
Write a Review
