Treat every person like you want to be treated
A Family-Owned Auto Repair Shop in Desoto, TX
Gillette Automotive Inc. has proudly served the automotive needs of the Desoto, TX area since 1992. Founded as a family-owned business, we understand the importance of reliable transportation and exceptional customer service. Our team of skilled technicians are ASE-certified and undergo continuous training to stay at the forefront of the industry.
Expert Auto Care Solutions
We offer a comprehensive range of automotive services covering all your needs, including:
- Preventative Maintenance: Stay ahead of potential problems with regular oil changes, tune-ups, and inspections.
- Diagnostic & Repair: From check engine lights to electrical issues, electrical problems, our technicians can diagnose and fix virtually any problem.
- Automatic & Manual Transmission Service: Keep your vehicle running smoothly with expert transmission repairs and maintenance.
- Brake Service: Ensure your safety with thorough brake inspections and repairs.
- Air Conditioning & Heating: Get reliable and efficient repair of your vehicle's climate control.
- Electrical Service: Our technicians can diagnose and fix all your electrical problems, from battery issues to electrical shorts.
NAPA AutoCare Center & Peace of Mind
As a certified NAPA AutoCare Center, we offer our customers the peace of mind that comes with nationwide warranty on qualifying repairs. We use only the highest quality parts and our workmanship is backed by this industry-leading guarantee.
Family Values & Customer Focus
At Gillette Automotive Inc., we prioritize integrity and honesty in everything we do. We treat our customers with respect and transparency, providing clear explanations of any issues and recommended repairs. Our goal is to build lasting relationships with our clients and become your trusted partner in automotive care.
More than just repairs, we provide peace of mind.Overall Experience
The reviews for Gillette Automotive Services are mixed, with some customers reporting positive experiences and others having negative experiences.
Problems and Issues
One customer had a series of issues with their truck, including a valve cover and oil pan gasket repair, followed by a rear main seal repair, which was initially said to be unnecessary and not covered under warranty. The customer was eventually charged over $670 for the repair. Another customer had a bad experience with a coolant leak repair, where the shop did not replace the radiator or other leaks despite charging $500. A third customer reported that their alternator was replaced, but a belt issue was not properly fixed, resulting in an additional charge for a new belt.
Positive Experiences
On the other hand, many customers had positive experiences with Gillette Automotive Services, including fast and friendly service, fair prices, and skilled mechanics. One customer had their underpinning replaced quickly and efficiently, while others appreciated the shop's willingness to take on complex repairs and provide good communication throughout the process.
Conclusion
Gillette Automotive Services seems to have a mixed bag of experiences, with some customers reporting poor service and others having positive experiences. It's essential for customers to research and evaluate the shop's reputation before bringing their vehicle in for repair.
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