At Real Tech Auto & Truck Repair, we are committed to providing top-notch service to our customers in Salem, Oregon. With over 20 years of experience, our team of ASE-certified technicians is dedicated to delivering high-quality repairs and unmatched customer service. As a family-owned and operated business, we take pride in our reputation for honesty, integrity, and a commitment to excellence.
Our Services
We understand the importance of regular maintenance and timely repairs to keep your vehicle running smoothly and safely. That's why we offer a wide range of services, including:
- Oil Changes & Scheduled Maintenance: Our experienced technicians will help you design a custom maintenance plan to keep your vehicle in peak condition.
- Diesel, Gas, & Hybrid Repair: Our ASE-certified technicians are equipped to handle all types of fuel systems and vehicles, using state-of-the-art computer systems for quick and accurate diagnoses.
- Brake Services: Whether your vehicle needs new brake pads or a hydraulic flush, our team is here to help you get back on the road safely and efficiently.
- Transmission Repair: Our expert technicians have the diagnostic tools and expertise to pinpoint and fix transmission issues, ensuring your vehicle runs smoothly and efficiently.
Why Choose Us?
At Real Tech Auto & Truck Repair, we pride ourselves on being a trusted and reliable partner for all your vehicle needs. Our commitment to exceptional service and customer satisfaction has earned us a reputation as one of the top mechanic shops in Salem, Oregon. Here are just a few reasons why we stand out from the rest:
- ASE-Certified Technicians: Our technicians are certified by the Automotive Service Excellence (ASE) and have the training and expertise to handle any repair job.
- Ongoing Training: We believe in continuous education and training to ensure our technicians stay up-to-date with the latest technology and techniques.
- Clean and Safe Facility: Our shop is designed with customer comfort and safety in mind, offering WiFi, coffee, and bottled water.
- Competitive Pricing: We strive to provide competitive pricing without compromising on quality and service.
What Our Customers Say
We take pride in our excellent customer service and commitment to quality repairs. Here's what some of our satisfied customers have to say:
- Shelley Sugden: "5-star operation for me! He does not lie and tells you like it is & is one of the best if not THE BEST auto repair shop I have ever had the pleasure of doing business with. THANK YOU!"
- Richard Pinkerton: "Fast and honest. Cleanest shop I've ever seen. A place you can trust to have your car repaired."
- Jennifer Kazmar: "Doug and Jim went above and beyond to get my bus back to me so I didn't miss any time/days of work. Myself and my business couldn't be more thankful for their wonderful customer service, friendliness, and timeliness in this."
Initial Experience
The reviews for Real Tech Auto and Truck Repair vary greatly, with some customers having positive experiences while others had negative ones. Customers praise the shop for its honesty, experience, and affordability, as well as the owner's integrity and willingness to go the extra mile.
Technical Issues
Some customers had issues with the work being done on their vehicles. For example, one customer had issues with the transmission fluid being installed incorrectly, while another customer had problems with the electrical system on their Ford E450 bus entry door.
Customer Service
However, many customers praised the shop for its excellent customer service. Doug, the owner, is often mentioned for his friendly and welcoming demeanor, as well as his willingness to fit customers in on short notice. Customers also appreciate the shop's ASE-certified technicians and the owner's transparency about the work being done.
Negative Experiences
On the other hand, some customers had negative experiences with the shop. One customer felt ripped off by the shop's estimates and labor charges, while another customer was unhappy with the shop's lack of communication and transparency.
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