Exceptional Service, Superior Repairs, Exceptional Results
Dick Hannah Vancouver Auto Body Shop is a reputable and trusted auto body shop located in Vancouver, WA. We have been serving the communities of Portland, OR and Vancouver, WA for 75 years, and we take great pride in our rich history of excellent customer service, charitable donations, and five-star reviews from friends and neighbors just like you. At Dick Hannah, family, integrity, respect, and purpose matter. We care about community, we care about people, we care about cars - and it shows.
Our Services
At Dick Hannah, we offer a wide range of certified auto body shop services, including collision repair, paint matching, car painting, windshield replacement, and alignment services. Our state-of-the-art facilities use the latest technology and equipment to provide unbeatable auto body repair, and our team of expert technicians is committed to delivering honest, ethical, and efficient service. We work with all major insurance providers, and we offer free estimates for the repair of your vehicle.
Collision Repair
Our collision repair services include the repair or replacement of all vehicle components, such as bumpers, hoods, liftgates, doors, wheels, and glass. We specialize in the repair of Tesla vehicles and are proud to be a Tesla Approved Body Shop. Our team of certified technicians uses the latest tools and equipment to accurately recalibrate the components of Subaru EyeSight Driver Assist Technology and to perform a wide variety of collision repairs for all major car manufacturers. We work with all major insurance providers and are committed to delivering ethical business practices, exceptional customer care, and powerful support for repairs.
Alignment Services
At Dick Hannah, we understand the importance of proper wheel alignment for the safety and longevity of your vehicle. That's why we offer comprehensive alignment services for all makes and models. Our state-of-the-art facilities use the latest technology and equipment to accurately measure and adjust the alignment of your wheels, ensuring optimal performance, safety, and fuel efficiency. Our expert technicians are committed to delivering honest, ethical, and efficient service and will provide you with a detailed report of the alignment measurements and adjustments made to your vehicle.
Paint Matching and Car Painting
At Dick Hannah, we understand the importance of a flawless paint job for the appearance and value of your vehicle. That's why we offer comprehensive paint matching and car painting services using the latest technology and equipment. Our expert technicians are committed to delivering honest, ethical, and efficient service, and will provide you with a detailed report of the paint matching and car painting services performed on your vehicle. We use a water borne paint system from PPG, ensuring an environmentally friendly and long-lasting paint job.
Windshield Replacement
At Dick Hannah, we understand the importance of a clear and safe windshield for the safety and visibility of your vehicle. That's why we offer comprehensive windshield replacement services using the latest technology and equipment. Our expert technicians are committed to delivering honest, ethical, and efficient service, and will provide you with a detailed report of the windshield replacement services performed on your vehicle. We only use high-quality glass and adhesives, ensuring a safe and durable windshield replacement.
Community and Charitable Donations
At Dick Hannah, we take great pride in our charitable donations and commitment to the local community. We are proud to have received the Five-time Award for being a Top Workplace, and we are committed to giving back to the community that has supported us for 75 years. We have donated over $5 million to local schools, hospitals, and non-profit organizations, and we are committed to continuing our legacy of charitable giving.
Overall Experience
The reviews are mixed, with some customers having a positive experience and others having a negative one.
Positive Aspects
- Professional and Attentive Staff: Some reviewers praised the staff, particularly Mitchel Johnston and Isiah, for being attentive, professional, and thorough in their work.
- Tesla Certification and Expertise: The body shop's Tesla certification and expertise were highlighted as a major advantage, with reviewers appreciating the staff's knowledge and ability to work with insurance companies.
- Fast Turnaround Time: Some reviewers were impressed with the quick turnaround time for repairs, particularly compared to other body shops in the area.
Negative Aspects
- Poor Communication: Several reviewers experienced poor communication, including lack of updates, unreturned calls, and unmet promises.
- Long Wait Times: Some reviewers waited for months to get their vehicles repaired, which was longer than expected.
- Incompetence and Negligence: A few reviewers reported that the body shop had forgotten or neglected to complete certain repairs, leading to additional costs and frustration.
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