Fuhr Software

At LobbyCentral, we understand the importance of effective customer service. That's why we've developed a comprehensive software tool that simplifies and streamlines the customer check-in experience. Our mission is to provide a centralized platform that engages with customers through scheduling, check-in, and communication.

Our Story

Founded in 2005, LobbyCentral is a Software as a Service (SaaS) company based in Columbus, Ohio. Our journey began with a problem we faced in the credit union industry. We observed that manual sign-in sheets and paper-based systems were inefficient and vulnerable to security breaches. Our founder, Jaime Fuhr, created the first iteration of what is now LobbyCentral to address this issue. Today, we serve a wide range of industries, including Government, Education, Retail, and Healthcare.

Our Values

At LobbyCentral, we value innovation, customer-centricity, and collaboration. We believe that by working together, we can create a better customer experience. Our team is committed to providing premier customer service, which is reflected in our timely responses to customer inquiries and our dedication to delivering high-quality software solutions.

Our Team

Meet the core team that drives LobbyCentral:

• Jaime Fuhr, Founder and CEO, has over 30 years of experience in application programming and design. Jaime is an avid coin collector and enjoys spending time with his daughter, girlfriend, and the family poodle.
• Rachelle Tinsley, VP of Operations, has been with LobbyCentral since 2014 and brings a wealth of experience in operations and customer service. In her free time, she enjoys reading, crafting, and watching scary movies.
• Erin Gerardi, Sales and Support Lead, is our newest team member since 2021. With almost 30 years of experience in customer service, she brings enthusiasm and expertise to the office. Outside of work, she spoils her 4 cats and enjoys painting, crafting, and photography.
• Paula McCroskey, Billing Manager, has been with LobbyCentral since 2007 and is responsible for managing our financial operations. In her free time, she enjoys camping trips with her family and is an accomplished crafter.

Our Software

LobbyCentral is a comprehensive software tool designed to improve customer satisfaction by streamlining the check-in process. Our product features:

• ExpressLobby: Gives customers the freedom and safety to check in and wait in their cars.
• Online Appointments: Enables customers to schedule appointments online from any device.
• StatusTrack: Keep customers informed about their wait and notify them when it's their turn.
• Kiosk Check-In: Free up staff and provide contactless check-in by setting up a self-service kiosk.

Why Choose LobbyCentral

By choosing LobbyCentral, you'll be able to:

• Eliminate lines and overwhelmed lobbies
• Manage wait times and provide real-time updates
• Streamline your customer check-in process
• Gain valuable insights into your customer's experience

Start Your Free Trial

Join the many organizations that have already improved their customer service with LobbyCentral. Start your free trial today and discover the benefits of our comprehensive software solution.