Where dancing becomes a part of your life
Located in the heart of Rapid City, South Dakota, the Grand Gateway Hotel is a premier lodging destination that offers exceptional comfort, modern amenities, and unparalleled service. With its stunning architecture and beautifully landscaped gardens, our hotel is the perfect place to relax and unwind on your vacation or business trip. Our team is committed to providing a welcoming and personalized experience for each and every guest.
Accommodations
Our hotel features a range of spacious and elegantly appointed guest rooms, each equipped with modern amenities to ensure a comfortable and relaxing stay. From our cozy King Rooms to our luxurious Two Room Suites, we offer a variety of options to suit every need and budget. Each room boasts plush bedding, flat-screen TVs, refrigerators, and microwaves, as well as complimentary coffee and tea. Plus, our Wi-Fi connection is fast and reliable, so you can stay connected while on the go.
Dining and Entertainment
At the Grand Gateway Hotel, we understand the importance of a good night's sleep. That's why we offer a range of dining and entertainment options to make your stay even more enjoyable. Our on-site restaurant serves delicious American cuisine and offers breakfast, lunch, and dinner options. You can also unwind in our Cheers Sports Lounge, which features a wide range of cocktails, beers, and wines, as well as live music and sports events on multiple screens. Plus, our fitness center is equipped with modern equipment and free weights to help you stay fit and energized during your stay.
Meetings and Events
At the Grand Gateway Hotel, we offer a range of meeting and event spaces, perfect for conferences, weddings, and other celebrations. Our spaces are designed to accommodate groups of up to 400 guests, with a range of audiovisual equipment and catering options available. Our team is dedicated to ensuring that every event is a success, and we pride ourselves on our personalized service and attention to detail.
Area Guide
Rapid City is a beautiful destination, surrounded by the stunning natural beauty of the Black Hills. From hiking and biking trails to museums and galleries, there's something for everyone to enjoy. At the Grand Gateway Hotel, our friendly staff is always happy to provide recommendations and advice on what to see and do during your stay.
Book Now
Make the Grand Gateway Hotel your home away from home in Rapid City. With its unbeatable location, comfortable accommodations, and exceptional service, we're confident that you'll fall in love with our hotel. Book your stay now and start planning your perfect getaway.
Quality and Amenities
The reviews of this hotel are overwhelmingly negative, with most guests expressing disappointment and frustration with their stay. The hotel's outdated rooms, cleanliness, and overall condition are major concerns. Many guests reported finding the rooms dirty, with old carpets, worn-out towels, and stained bathroom tiles. Some guests even complained about the smell of mold and mildew in the rooms.
Staff and Service
Despite the negative experiences with the hotel's condition, some guests praised the hotel staff for being friendly and helpful. However, others reported having difficulty with the staff, citing rudeness and unprofessionalism. Some guests had issues with the front desk staff, including one guest who was denied a refund after being asked to leave due to a perceived disturbance.
Safety Concerns
Several guests expressed concerns about safety and security at the hotel. One guest reported that the back door was left propped open, leading to the hotel calling the police on them. Another guest claimed that the hotel's security guard followed them off the property and harassed them, even after they had left the premises.
Location and Pricing
A few guests praised the hotel's location and pricing, but these comments were limited. Most guests felt that the hotel was overpriced for the quality of service and amenities provided.
Pool and Recreation
Some guests enjoyed the hotel's pool area, but others reported that the hot tub was not working and the games were broken. One guest praised the pool as "good, " but another guest mentioned that there was no hot water.
Overall Experience
Overall, the reviews suggest that this hotel falls short in many areas, from cleanliness and condition to staff and service. While some guests had positive experiences with the staff, many guests reported feeling uncomfortable and unhappy with their stay. It is clear that this hotel needs to make significant improvements to meet the expectations of its guests.
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