Empowering Healthy Living, One Workout at a Time
Our Story
At Xponential Fitness, we are the largest global franchise group of boutique health and wellness brands, offering a diverse range of services across various verticals including Pilates, barre, cycling, rowing, dance, yoga, boxing, functional training, stretching, and metabolic health. Our mission is to make health and wellness accessible to everyone, and we strive to provide energetic, accessible, and personalized workout and wellness experiences led by highly qualified instructors and wellness practitioners.
Our Services
We operate a diversified platform of ten brands, each offering unique and specialized services to cater to different fitness needs and preferences. Our brands include Club Pilates, CycleBar, StretchLab, Rumble, Lindora, Pure Barre, YogaSix, and Row House, among others. Our services range from low-impact, full-body Reformer-based workouts to high-intensity indoor cycling, assisted stretching, boxing-inspired circuits, and medically guided wellness and metabolic health solutions.
In-Studio Experiences
Our studios offer a community-based, engaging, small-group class experience where members can connect with like-minded individuals and enjoy a supportive and motivating environment. We also offer Xponential+, a premium digital fitness platform that provides access to a vast library of on-demand workouts, led by expert instructors from our various brands.
XPASS
XPASS is our proprietary membership program that allows members to access any of our studios, across multiple brands, with a single membership. This provides unparalleled flexibility and convenience, allowing members to try new workouts, explore different brands, and experience the variety of services we offer.
Corporate Wellness
We also offer corporate wellness solutions, providing companies with a unique and engaging way to promote employee wellness and improve overall health and productivity. Our corporate wellness programs are designed to be flexible, customizable, and scalable, making them an attractive benefit for companies of all sizes.
Franchising Opportunities
At Xponential Fitness, we are committed to supporting and growing our franchise owners every step of the way. With decades of fitness, health, and wellness, and franchising experience, we provide a comprehensive playbook, network, and platform to help our franchisees succeed.
Investor Newsroom
Stay up-to-date with our latest news, financial reports, and investor information. We are committed to transparency and keeping our investors informed about our progress and achievements.
Customer Satisfaction
The reviews for this company are overwhelmingly negative, with all five reviewers giving the company 1-star ratings.
Common Issues
reviewers have reported difficulties in canceling their memberships, with some being charged even after canceling. They also mention that the company is unresponsive to customer inquiries, with phone calls and emails going unanswered. Some reviewers reported being charged multiple times, even years after canceling their memberships.
Concerns about Billing
Several reviewers mentioned being charged for services they did not receive, with one reviewer stating that they were charged $330 after canceling months prior. Another reviewer reported that they were still being charged 10 months after canceling.
Difficulties with Customer Service
reviewers have described customer service as unhelpful and unresponsive, with one reviewer stating that they never received a response to their emails or phone calls. Another reviewer reported that the company's voicemail system was always full, making it impossible to leave a message.
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