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At Platinumwerks Collision Center, we are dedicated to providing expert auto body repair and collision services to our customers in Melbourne and surrounding areas. As the official certified collision center for Toyota of Melbourne, Mercedes-Benz of Melbourne, Audi of Melbourne, and Porsche of Melbourne, we take pride in our team of highly-trained technicians and state-of-the-art facilities. Our goal is to provide exceptional service, unparalleled quality, and unparalleled customer experience.
Our Expertise
With extensive experience in collision repair and body shop services, we offer a wide range of services, including:
- Auto Glass Replacement
- Collision Repair
- Auto Maintenance
- Original Auto Parts
- Auto Body Repair
- Auto Paint
- Rental Car Service
At Platinumwerks Collision Center, we pride ourselves on our commitment to excellence. Our expert technicians have the knowledge and skills to work with all major insurance companies and are certified to repair vehicles from top manufacturers, including Toyota, Mercedes-Benz, Audi, Porsche, BMW, and Lexus. We also offer a Lifetime Limited Warranty on all our repairs, giving you peace of mind that your vehicle is in good hands.
Why Choose Us
At Platinumwerks Collision Center, we understand the importance of exceptional customer service and timely delivery. That's why we offer a range of services to make your collision repair experience seamless and hassle-free. Our team of experts is dedicated to providing:
- Quick and efficient service
- Unbeatable quality and durability
- Competitive prices
- Convenient scheduling and appointment system
- Rental car services
- Lifetime Limited Warranty on all repairs
At Platinumwerks Collision Center, our mission is to provide exceptional service to our customers, while maintaining our reputation as the trusted collision center in Melbourne and surrounding areas. Whether you're dealing with the aftermath of an accident or simply need routine maintenance, we're here to help.
Repair Experience
Unprofessional Staff
Reviews mentioned that some staff members were unprofessional, condescending, and lacked customer service skills. One customer had a negative experience with the guy in the corner office and cowboy boots, who was dismissive and unhelpful.
Long Wait Times
Some customers experienced long wait times, with one customer waiting 20 minutes to be helped and another having to wait a month for repairs.
Poor Communication
There were issues with communication, with one customer being told that repairs would take a month, regardless of insurance approval, and another being kept in the dark about the status of their repairs.
Positive Experiences
On the other hand, some customers had positive experiences with the repair shop, praising the meticulous work and high standards of the technicians.
Exceptional Service
Some staff members, such as Jacob Childress, went above and beyond to provide excellent customer service, resolving issues and ensuring customer satisfaction.
Quality of Repairs
Some customers were happy with the quality of repairs, while others experienced issues with the work done, such as poor-quality replacement parts and damaged components.
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