Live Life to the Fullest at Paces Pointe Apartment Homes
Paces Pointe Apartment Homes is more than just a place to live - it's a community designed to provide a unique and beautiful lifestyle. Our mission is to provide unparalleled living, where residents can enjoy modern amenities, upscale decor, and a thriving community. Our team is dedicated to making life at Paces Pointe simple, carefree, and enjoyable.
Our Story
Paces Pointe Apartment Homes was founded on the principle of redefining apartment living in Matthews, NC. We wanted to create a community that not only provides a beautiful place to call home but also offers a unique lifestyle that complements the way you live. Our team has carefully curated a range of amenities and services to ensure that our residents have everything they need to live life to the fullest.
Our Services
At Paces Pointe Apartment Homes, we offer a range of services designed to make life easier and more enjoyable for our residents. Our amenities include two resort-style pools, a dog spa and dog park, tennis courts, a nature trail, and a WiFi cyber cafe. We also provide 24-hour emergency maintenance and online resident bill pay to ensure that our residents have a hassle-free living experience.
Our Community
Our community is designed to provide a unique and beautiful lifestyle. We have carefully selected amenities and services that cater to the modern lifestyle of our residents. From our modern designed one, two, or three bedroom apartments to our community amenities, we have thoughtfully created a space that is perfect for those who want to live life to the fullest.
Our Mission
Our mission is to provide unparalleled living, where residents can enjoy modern amenities, upscale decor, and a thriving community. We strive to create a community that is more than just a place to live - it's a lifestyle. We are committed to making life at Paces Pointe simple, carefree, and enjoyable for our residents.
Overall Experience
The overall experience at Paces Pointe Apartments is mixed, with some residents having a positive experience and others facing issues with the application process, maintenance, and communication.
Positive Aspects
- Friendly and helpful staff, particularly in the leasing office
- Well-maintained grounds and a peaceful atmosphere
- Convenient location with easy access to shops and amenities
- Responsive maintenance team
- Trash valet service is a convenient amenity
Negative Aspects
- Issues with the application process, including long wait times and lack of communication
- Maintenance requests not being addressed promptly
- Poor communication from the front office, including unreturned calls and emails
- Issues with appliances and fixtures in the apartments
- Feeling of being "picked and chosen" for approval
Specific Issues
- Lack of hot water, broken kitchen sink, and dirty blinds upon move-in
- Used nails found in the carpet
- Pothole in the middle of the road outside of the building not being fixed
- Dishwasher not secured to the cabinetry
- Air filter delivery without assistance with installation
- Internet not working immediately, and dryer not being fixed promptly
- Issues with the rent and contract agreements
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