Creating Comfort, One Home at a Time
At A-US Air Conditioning of Texas, we pride ourselves on being a family-owned and operated HVAC company serving the Dallas/Fort Worth Metroplex and surrounding areas. With over 40 years of experience, we have expanded our operations to several different markets throughout the state, including Austin, Tyler, Longview, Beaumont, San Antonio, Wichita Falls, and Texarkana. Our commitment to quality and customer care has earned us a reputation as one of the most trusted HVAC companies in the region.
Our Mission
Our mission is to provide our customers with the highest level of service, ensuring that they receive the most comfortable and energy-efficient solutions for their homes and businesses. We are dedicated to building long-term relationships with our customers, and we strive to exceed their expectations with every interaction.
Our Services
At A-US Air Conditioning of Texas, we offer a comprehensive range of HVAC services designed to meet the unique needs of our customers. Our services include:
Air Conditioning: Our technicians are trained to repair and install all types of air conditioning systems, ensuring that your home or business remains cool and comfortable during the hot summer months.
Heat Pumps: We specialize in heat pump installations, repairs, and maintenance, ensuring that your system operates efficiently and effectively.
Furnaces: Whether you need a furnace repair or installation, our team of experts is equipped to handle any type of furnace system.
Installations: We offer installations of new HVAC systems, including air conditioning, heat pumps, and furnaces, ensuring that your system is installed correctly and functions efficiently.
Air Flow Problems & Duct Work Replacement: Our technicians are trained to diagnose and repair air flow problems, including duct work replacement, to ensure that your HVAC system operates efficiently and effectively.
Why Choose Us?
At A-US Air Conditioning of Texas, we pride ourselves on our commitment to quality and customer care. Here are just a few reasons why you should choose us:
- Family-owned and operated
- No overtime or extra emergency fees
- Over 40 technicians in the area
- Wide variety of models and equipment
- Repeat customer rate of 90%
- Discounts to seniors and military
Get in Touch
If you're in need of HVAC services, contact us today to schedule an appointment. We look forward to assisting you!
Poor Communication and Unreliable Service
The reviews highlight numerous instances of poor communication, unreliable service, and fraudulent practices by A-US Air Conditioning. Many customers express frustration with the company's failure to deliver on promised repairs, leading to further issues and financial losses.
Multiple Issues and Misdiagnoses
Several reviewers mention multiple visits from the company, with each visit resulting in a new diagnosis of the problem. For example, one customer was initially told their AC needed a new thermostat, only to be told a week later that a leak and freon addition was needed, followed by a subsequent visit to replace the evaporator coil. These repetitive misdiagnoses and subsequent visits led to further frustration and financial losses.
Lack of Accountability and Responsiveness
Many reviewers express anger and disappointment at the company's lack of accountability and responsiveness. Some reported difficulty in getting a supervisor or manager on the phone, while others received unhelpful responses or were told to deal with the issue on their own.
Fraudulent Practices
Some reviewers accuse A-US Air Conditioning of fraudulent practices, including charging for services not provided, overcharging, and failing to disclose the true cost of repairs.
Neglect of Safety and Quality
The reviews also raise concerns about the company's neglect of safety and quality standards. One reviewer mentions a technician breaking through the ceiling, causing further damage, while another reviews an installation that was riddled with defects and safety hazards.
Conclusion
A-US Air Conditioning has failed to deliver on its promises, leaving customers frustrated, financially burdened, and in need of further assistance. The company's lack of accountability, poor communication, and potential fraudulent practices have earned it a reputation for unreliable service.
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