Experience - Quality - Family: Expect to be Impressed!
At German Auto Body, we understand the importance of getting back on the road quickly and safely after an accident. That's why we're dedicated to providing top-notch collision repair services to our customers in Santa Clara, San Jose, Mountain View, and the surrounding areas. Our team of expert technicians is specially trained to provide quality repairs that meet the highest standards of the industry.
Our Commitment to Quality
We're proud to be a Mini, Lexus, Scion, Toyota, Porsche, Infiniti, and I-Car Certified Collision Center, which means we adhere to strict repair guidelines and use only genuine replacement parts. Our technicians are factory-trained and certified to work on a wide range of vehicles, including German, Japanese, hybrid, and electric cars. We're committed to providing our customers with the highest level of service and quality repairs that will get their vehicles running like new in no time.
Our Services
At German Auto Body, we offer a comprehensive range of services, including body repair, paint repair, glass repair, and auto detailing. We also provide insurance assistance, free estimates, and a lifetime warranty on all body work done at our shop. Our goal is to make the car repair process as smooth and stress-free as possible, so we offer convenient services like rides, car rentals, and 24-hour towing.
Our Team
Our team is led by John Rost, the owner of German Auto Body, who is dedicated to upholding the highest standards of quality and customer service. Our technicians are experts in their field, with years of experience and training in the latest techniques and technologies. We're proud of our team and the work we do, and we're committed to providing our customers with the best possible experience.
Our History
German Auto Body has been serving the Silicon Valley since 1966, with a rich history that dates back to 1951 when Joachim Rost began his apprenticeship in a Berlin body shop. Today, we're a family-owned business that's dedicated to continuing the tradition of quality repair that Joachim started.
Quality of Work
Although there have been mixed experiences with the quality of work, many reviewers have had wonderful experiences with German Auto Body. Kim Lee, rating 5 stars, was extremely satisfied with the repair of her car, stating that it looked "as new again just like when I bought it two months ago!" Similarly, Onur Onder, also rating 5 stars, praised the excellent results of the work done on their BMW, with John being very helpful throughout the process. Brandon H, rating 5 stars, was also impressed with the custom bumper repair on their car, stating that it looked "better than it was before". However, there are instances where the quality of work has been lacking. Slavenka Kirigin, rating 3 stars, was disappointed with the repair, which was not completed after a month and resulted in a deep cut on their car.
Communication and Customer Service
German Auto Body has received high praise from reviewers for their excellent communication and customer service. Kim Lee mentioned that John was very kind and patient, explaining the process and giving her a quote right away. Onur Onder and Brandon H also complimented John's helpfulness and attention to detail. The reviewers also mentioned the friendly and personal service from the front desk staff, including Asia and Diana. However, there have been instances where communication has been poor. K. L, rating 2 stars, was concerned about the parts being ordered and the potential impact on insurance coverage.
Insurance and Pricing
Some reviewers have mentioned that German Auto Body has worked with insurance companies to ensure the best possible outcome. Onur Onder and Brandon H praised the shop's ability to work with insurance and get parts replaced with originals. Nicholas Thoryk mentioned that the cost was in line with the estimate. However, K. L was unhappy with the quote and felt that the estimator was too pushy.
Overall Experience
While there have been mixed experiences with German Auto Body, many reviewers have praised the shop's quality of work, communication, and customer service. However, others have been disappointed with the outcome. Overall, the experience seems to depend on the individual circumstances and the reviewer's expectations.
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