Quality Eyecare You Can Trust, One Family at a Time
At Commonwealth Family Eye Care, P.L.C., we are dedicated to providing exceptional eye care services to individuals and families in Chesapeake, Virginia. Our mission is to deliver high-quality, patient-centered care that exceeds your expectations. Our knowledgeable and friendly staff, led by Dr. Bi Y. Li, strive to create a comfortable and welcoming environment that makes you feel right at home.
Our Story
Our practice was founded on August 1, 2012, with a vision to provide top-notch eye care services to the Chesapeake community. Since then, we have been committed to delivering exceptional care to our patients, built on a foundation of trust, compassion, and expertise.
Our Commitment to Quality
At Commonwealth Family Eye Care, P.L.C., we are committed to providing quality eye care that you and your family can trust. We offer a wide range of services, including routine eye exams, contact lens exams, diabetic exams, occupational exams, and co-management of Lasik/PRK procedures. Our state-of-the-art equipment and cutting-edge technology ensure that you receive the best possible care.
Our Services
We understand that every individual has unique eye care needs. That's why we offer a comprehensive range of services to cater to your specific requirements. Our services include:
- Routine eye exams
- Contact lens exams (including premium contact lens fits such as monovision, multi-focal, and toric)
- Diabetic exams
- Occupational exams (such as for CDLs, CRC/Academi MEPES)
- Co-management of Lasik/PRK procedures
- Treatment of certain ocular diseases
Our Guarantee
We stand by our quality service and offer a 90-day doctor's change free of charge should you have any trouble with your new glasses and a 30-day doctor's change for contact lenses.
COVID-19 Office Policy Updates
We are excited to open up our office to care for your visual needs. To provide a safe environment for our patients and staff, we are adhering to strict CDC cleaning protocols and following all recommended guidelines from our local officials.
Reception and Waiting Time
Some reviewers had issues with the receptionist being rude or unhelpful. Kim S. had a poor experience with the receptionist, who didn't inform her that her insurance wasn't accepted before she wasted her time and gas. Kristi Dennis also had a bad experience, as the clinic had stopped taking walk-ins due to overcrowding, and the receptionist refused to provide a recommendation for an alternative location.
Quality of Service and Doctor-Patient Relationship
On the other hand, most reviewers were highly satisfied with the service and care they received from Dr. Li and her team. Claretny Calzada praised Dr. Li's professionalism, kindness, and willingness to answer questions. Jay B. appreciated Dr. Li's bedside manner, which put him at ease during his first glasses-fitting experience. Claretny J. Barnes and Benjamin Kavanagh also commended Dr. Li for her excellent patient care. Stormy Acuna appreciated Dr. Li's exceptional work, but had trouble reaching the clinic by phone.
Logistical Issues
Reception and waiting times were also a concern for some reviewers. Kristi Dennis found that the clinic had stopped taking walk-ins, and Stormy Acuna struggled to reach the clinic due to their poor phone reception.
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