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Our Vision
Our mission at Mid-Atlantic Eyecare is to provide comprehensive and personalized eye care to individuals of all ages, fostering a lifelong commitment to their eye health. We believe in empowering our patients with the knowledge and care they need to maintain optimal vision.
Our Journey
Founded on the pillars of expertise, compassion, and technological advancement, Mid-Atlantic Eyecare has emerged as a leading provider of eye care services in the Williamsburg and Hampton Roads communities. Our dedicated team of experienced doctors and professional staff have dedicated themselves to delivering exceptional vision care to our patients.
Our Expertise
We offer a comprehensive range of services across various eye care specialties including:
- Cataract Surgery: Our skilled surgeons utilize advanced technology to safely remove clouded lenses and restore clear vision.
- Glaucoma Care: We diagnose and manage this condition through comprehensive screenings and personalized treatment plans.
- Optical Shop: Discover a diverse selection of stylish glasses, sunglasses, contact lenses, and accessories.
- Diabetic Eye Disease Management: We proactively address the eye-related complications of diabetes through thorough screenings and tailored interventions.
- Retina Care: Our experienced ophthalmologists diagnose and manage various retinal issues with precision and care.
- Corneal Disease Management: We treat corneal problems like dry eyes, infections, and injuries efficiently and effectively.
Commitment to Quality Care
At Mid-Atlantic Eyecare, we prioritize patient experience by:
- Creating a welcoming and calming environment for our patients.
- Providing clear and concise explanations of diagnoses and treatment options.
- Offering convenient scheduling and flexible appointment times.
- Delivering personalized attention and compassionate care.
Join Us on Your Vision Journey
Whether you require routine eye care or specialized treatment, Mid-Atlantic Eyecare is your trusted partner in maintaining optimal vision. Contact us today to schedule an appointment and discover the difference our personalized care can make in your eye health.
Staff and Scheduling Issues
The majority of the reviews mention issues with the staff and scheduling. Many patients experienced long wait times, with some waiting over two hours to be seen. The scheduling process was also criticized, with some patients feeling that the office was not organized and that appointments were not properly managed.
Poor Customer Service
Several reviewers mentioned rude and unhelpful staff, particularly at the front desk. Patients reported being cut off, talked over, and dismissed by staff members. This poor customer service led to frustration and dissatisfaction among patients.
Positive Experience with Specific Staff Members
A few reviewers praised specific staff members, such as Vee Thompson, who provided excellent patient care and resolved long-standing issues with eye glasses fittings. Another reviewer appreciated the kindness and helpfulness of the staff during a visit.
Issues with Doctors and Treatment
Some reviewers mentioned dissatisfaction with the doctors and treatment received. One reviewer felt that the doctor was not knowledgeable about their daughter's eye pain, leading to misdiagnosis and unnecessary suffering. Another reviewer felt that the doctor was okay, but the staff and billing processes were inefficient and unhelpful.
Mixed Reviews and Ratings
The reviews are mixed, with ratings ranging from 1 to 5 stars. While some patients had positive experiences, others had negative experiences that outweighed any positive aspects of their visit.
