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At R Lance Towing, we take pride in being the best towing company in the Tri-Valley area. With over 45 years of experience, our family-owned company has worked diligently to do more for the customer than what is expected. We pride ourselves on our fair pricing and expert handling. Our team of professionals has over 125 years of combined experience, ensuring that your vehicle is in good hands. Our 4.7 rating on Yelp is a testament to our commitment to providing excellent service to our customers.
Our Services
We offer a range of services to cater to all your towing and roadside assistance needs. Our 24-hour tow service includes emergency jumpstart service, towing services, and more. We understand the stress and frustration that comes with being stranded on the side of the road, which is why we strive to provide quick, safe, and dependable service to get you and your vehicle back on the road as soon as possible. Our roadside assistance services include:
- Emergency jumpstart service
- Towing services
- Private property towing
- Light hauling
- Insurance billing and claims
Our team is dedicated to providing you with the best possible service, ensuring that your experience with us is hassle-free and stress-free.
Our Philosophy
At R Lance Towing, we believe in putting the customer first. We understand that being stranded on the side of the road can be a frustrating and stressful experience, which is why we strive to make the process as smooth and easy as possible. Our team of professionals is dedicated to providing you with the best possible service, ensuring that you are back on the road in no time.
Our Commitment
We are committed to providing our customers with the best possible service. We pride ourselves on our fair pricing, expert handling, and commitment to customer satisfaction. We are dedicated to being the best towing company in the Tri-Valley area, and we strive to exceed our customers' expectations with every interaction.
Overview of Reviews
Excellent Customer Service
The majority of reviewers praised the towing company for their exceptional customer service. Many reviewers mentioned the friendly, professional, and patient demeanor of the tow truck drivers, including Kenny, Sean, and Tom. Reviewers appreciated the prompt service, with some mentioning that the drivers arrived quickly and efficiently loaded their vehicles onto the trucks.
Reliable and Trustworthy
Several reviewers expressed gratitude towards the company for providing reliable and trustworthy service. Some reviewers praised the company for coming through for them when other companies failed, and others mentioned that their belongings were safely transported.
Damaged Vehicle and High Pricing
However, not all reviews were positive. One reviewer, Jerome Operario, had a negative experience when their vehicle was damaged during transport, and they felt that the company's pricing was too high.
Tow Truck Drivers
Many reviewers praised specific tow truck drivers, including Kenny, Sean, and Tom, for their excellent service. These drivers were described as friendly, patient, knowledgeable, and courteous.
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