Your satisfaction is at the heart of everything we do.
At Chrysalis Health, we are dedicated to providing comprehensive behavioral healthcare services that strengthen individuals, families, and communities. Our mission is to deliver exceptional care that empowers people to overcome mental health and substance use challenges, and to live fulfilling lives. Our highly qualified and trained therapists, counselors, physicians, nurses, and healthcare professionals work together to provide individualized treatment programs that address the unique needs of each individual.
Our History
Founded in 1995 as a single behavioral health group home for sexually reactive children, The Chrysalis Center began providing a full range of community mental health services in 1999. Over time, The Chrysalis Center evolved and grew in response to a growing need for effective behavioral healthcare for children and families within our South Florida communities. In 2004, The Chrysalis Center earned the respected Council on Accreditation, which signifies that Chrysalis Health is effectively managing its resources and providing the best possible services to all stakeholders. In 2006, The Chrysalis Center became a for-profit organization to provide administrative support for smaller community mental health agencies, offsetting their cost and enabling them to keep up-and-running at a time when many facilities were closing. As a for-profit, The Chrysalis Center was rebranded as we know it today: Chrysalis Health.
Our Services
Chrysalis Health offers a comprehensive range of mental health and substance use services, including:
- Mental Health Services: Our mental health services are designed to help individuals of all ages and walks of life overcome mental health challenges, including depression, anxiety, trauma, and more. Our highly qualified therapists and counselors work with individuals to develop coping strategies, improve relationships, and achieve overall well-being.
- Substance Use Services: Our substance use services are designed to help individuals overcome addiction and achieve long-term recovery. Our programs include detoxification, residential treatment, outpatient treatment, and aftercare services.
- Telehealth Services: Our telehealth services provide individuals with convenient and accessible care from the comfort of their own homes. Our telehealth platform allows individuals to connect with our healthcare professionals remotely, reducing barriers to care and increasing accessibility.
Our Commitment to Community
At Chrysalis Health, we are committed to giving back to our community and making a positive impact on the lives of those we serve. We believe that everyone deserves access to quality healthcare, and we are dedicated to providing innovative and compassionate care that meets the unique needs of each individual.
Poor Customer Service Experiences
Multiple reviewers have expressed frustration and disappointment with the customer service at Chrysalis Center. They reported difficulty in getting a human representative on the phone, with long wait times and unhelpful automated responses. Some reviewers mentioned being transferred to multiple assistants without receiving a resolution to their issues.
Lack of Medical Attention and Urgency
Several reviewers expressed concern about the lack of medical attention and urgency in addressing their medical needs. They reported being unable to get timely assistance for urgent medical issues, including prescription medication needs.
Unresponsive and Inefficient Staff
Reviewers complained about unresponsive and inefficient staff, including billing department representatives who failed to return calls or provide updates. Some reviewers mentioned specific staff members who were unhelpful or unprofessional.
Negative Experiences with Appointments and Scheduling
Reviewers shared negative experiences with appointment scheduling, including long wait times, unreturned calls, and difficulties in verifying insurance information.
Overall Dissatisfaction
Overall, the reviewers expressed strong dissatisfaction with their experiences at Chrysalis Center, citing poor customer service, lack of medical attention, and inefficient staff.
