Celebrating over 45 years of putting people first
Founded in 1978 in Lowell, Massachusetts, Heritage Properties has become a trusted provider of quality residential experiences throughout New England. As a family-owned and locally-based real estate investment, development, and management company, we pride ourselves on building strong relationships with residents, staff, investors, partners, and the surrounding community.
Our Vision and Values
Our core belief in "putting people first" guides every aspect of our operations. We invest time in:
- Prioritizing the needs of our residents by offering responsive maintenance, personalized services, and thoughtful community events.
- Building a diverse and talented team of employees who are passionate about exceeding expectations.
- Building strong partnerships with investors, ensuring transparency and mutual success.
- Contributing to the growth and well-being of the communities we serve.
Our Services
Heritage Properties offers a comprehensive range of services across the residential real estate spectrum, including:
Property Management
- Comprehensive property management services for both owner-occupied and rental properties.
- Responsive maintenance and repairs.
- Transparent communication and tenant screening processes.
- Detailed financial reporting and budgeting.
Development
- Development of new residential communities and the rehabilitation of historic properties.
- Collaborative approach involving residents in the planning and design process.
- Attention to detail and commitment to sustainability.
Investment
- Acquisition and management of income-producing residential properties.
- Development of long-term investment strategies for maximizing property value.
Our Communities
We currently oversee a portfolio of over 900 apartment homes across New England, offering a diverse range of options to suit different lifestyles and budgets. Each community boasts unique character and features, all meticulously maintained to ensure a comfortable and enjoyable living experience.
Our Commitment
At Heritage Properties, we believe in the power of collaboration, innovation, and integrity to create exceptional residential experiences. Our commitment to excellence, transparency, and sustainability has earned us the trust of residents, investors, and the communities we serve.
Positive Experiences
Both reviewers praised the quiet and well-maintained grounds of the apartment complex, with ample space for kids to play and no issues with parking. The leasing office staff were described as kind, down-to-earth, and helpful. One reviewer appreciated the assistance from Larry, who oversees maintenance, in helping with snow removal.
Negative Experiences
Many reviewers expressed negative experiences with Heritage Properties. Some common complaints included:
- Poor Management: Reviewers criticized the management team, particularly Kirsten Powers, for being unprofessional, rude, and hostile.
- Lack of Compassion: Renters felt that the company showed no compassion, especially during the pandemic, and prioritized profits over customer needs.
- Maintenance Issues: Reviewers reported poor maintenance, including pest control issues, and a lack of follow-up on reported problems.
- Unfair Treatment: Some renters felt they were treated unfairly, with allegations of racial bias and unequal treatment.
- Unreasonable Rules: Renters felt that some rules, such as those related to snow removal, were harshly enforced without consideration for individual circumstances.
- Unhelpful Staff: Some reviewers reported unhelpful staff, including those in maintenance and management positions.
