Towing 24/7! Fast Response, Fixed Rates, Exceptional Service.
At Valley Impound, Inc., we pride ourselves on being the leading towing and roadside service provider in Albuquerque, New Mexico. With years of experience and a commitment to excellence, we have set the standard for towing services in the state. Our fleet of tow trucks is the largest in New Mexico, and our team of professionally trained drivers is dedicated to providing 24/7 towing and roadside assistance to our customers.
Our Services
We offer a wide range of services to meet the needs of our customers. Whether you need emergency roadside assistance, vehicle towing, winching, tire changes, fuel delivery, or jump-starts, we've got you covered. Our team is equipped to handle vehicles of all sizes, up to 28,000 lbs in weight. We also provide long-term secure vehicle storage, vehicle transfer depot services, and vehicle relay station services.
Vehicle Removal
If you're dealing with an illegally parked or abandoned vehicle on your property, we can help. Simply download our removal request form and fax it to us at (505) 765-2434 or email it to us at email@valleyimpound.com. We'll respond promptly and professionally to assist you in removing the vehicle.
Impound Releases
If your vehicle has been towed to Valley Impound, don't worry. We're here to help you recover your vehicle as quickly and efficiently as possible. Before you come down to recover your vehicle, please make sure to bring the necessary documents, including a photo ID, current registration or vehicle title, and cash for payment. We're open Monday through Friday from 7:30 AM to 5:30 PM to assist you.
Why Choose Us
At Valley Impound, Inc., we're dedicated to providing exceptional customer service and towing expertise. Our team is committed to providing fast response times, fixed rates, and a 24/7 commitment to serving our customers. Whether you're in need of emergency roadside assistance or vehicle towing, we're here to help.
Poor Customer Service and Unprofessional Conduct
Multiple reviewers expressed frustration with the towing company's customer service and unprofessional behavior. One reviewer reported a heavy-set Native American driver who was yelling and screaming for no reason, and when they tried to report the incident, the business hung up on them. Another reviewer had a poor experience with a driver who was supposed to arrive within 45 minutes but didn't show up for hours, with the company offering excuses but no resolution.
Unfair Business Practices
Some reviewers felt that the company's business practices were shady and borderline illegal. One reviewer reported that the company put 24-hour warnings on cars with expired registration, and when questioned, the driver seemed proud to admit that the company would take ownership of the cars after 45 days if the owners couldn't pay the fees.
Problems with Towing and Recovery
Several reviewers experienced issues with the towing and recovery process. One reviewer had to retrieve their title from their car and take it to the MVD to get their belongings, while another reviewer's car was towed, resulting in a $300 fee that they couldn't afford.
One Positive Experience
In contrast, one reviewer had a positive experience with the company, praising the gentlemen at Valley Impound for their dignity and great customer service. They reported that the whole crew went out of their way to help them recover their vehicle, even when issues arose during the process.
