Escape to the East End, where relaxation meets luxury
At Auto-Lab of Lansing, we're dedicated to providing top-notch auto repair and service to our customers in Lansing, MI, and surrounding areas. Our team of ASE-certified mechanics has the expertise and experience to diagnose and repair a wide range of vehicle issues, from routine maintenance to complex repairs. We pride ourselves on our commitment to transparency, honesty, and customer satisfaction.
Our Story
Auto-Lab of Lansing is a family-owned and operated business that has been serving the Lansing community for years. Our goal is to provide our customers with a hassle-free experience, backed by our 24,000-mile/24-month warranty on parts and labor. We understand the importance of building trust with our customers, which is why we offer free computerized diagnostics and a 33-point inspection with every service.
Our Services
At Auto-Lab of Lansing, we offer a comprehensive range of services to keep your vehicle running smoothly. From brake repairs and oil changes to transmission diagnostics and tire sales, our team is equipped to handle it all. We also provide specialized services such as fleet maintenance, suspension and steering repairs, and computerized diagnostics. Our state-of-the-art facility is equipped with the latest technology and tools to ensure that every vehicle that leaves our shop is running at peak performance.
Our Values
At Auto-Lab of Lansing, we believe in treating our customers like family. We strive to provide exceptional customer service, backed by a team of knowledgeable and courteous staff. We're committed to honesty, transparency, and integrity in every aspect of our business. Our goal is to build long-term relationships with our customers, based on trust, respect, and a promise to always put their needs first.
Our Mission
Our mission at Auto-Lab of Lansing is to provide our customers with the highest level of auto repair and service, while maintaining a commitment to excellence, integrity, and customer satisfaction. We strive to be the go-to repair shop for Lansing and surrounding areas, where customers can trust that their vehicles are in good hands.
Overall Review Summary
Positive Reviews
- Most reviewers praised Auto Lab's timely work, professional service, and honest assessments.
- Many reviewers appreciated the friendly and knowledgeable staff, particularly Sam, Jon, and Laurie.
- Several reviewers mentioned the reasonable pricing and lack of upselling.
- Some reviewers appreciated the quick service, with some even getting same-day appointments.
Negative Reviews
- A few reviewers had negative experiences, citing overpricing, upselling, and poor work quality.
- Some reviewers felt taken advantage of, with one reviewer stating they were quoted an inflated price for a part.
- A few reviewers experienced poor communication, with one reviewer's vehicle being left unlocked, resulting in theft.
- Some reviewers had issues with the shop's warranty and repair guarantees.
