Trust us to keep you on the road with confidence!
At Low Cost Auto Repair, we pride ourselves on being a family-owned and operated business that has served the Lansing community and surrounding areas for over 20 years. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the most trusted and respected auto repair facilities in the industry.
Our Story
We opened our doors in 2004 with the goal of providing top-notch auto repair services at fair prices. Our owner, Alex Osborne, has built a team of certified and licensed auto technicians who share his passion for delivering exceptional service and attention to detail. Over the years, we have developed a proven track record of providing reliable and responsible workmanship, which has earned us a loyal customer base.
Our Mission
Our mission is to provide our customers with the highest level of service, quality, and value. We strive to build long-term relationships with our customers, and we achieve this by being transparent, honest, and dedicated to delivering exceptional results. We take pride in being a member of the Certified Auto Repair network, which is a nationwide network of the most respected auto repair facilities in the industry.
Our Services
We offer a wide range of auto repair and maintenance services, including preventive maintenance, engine performance, brake services, diagnostic services, wheel alignment, electrical, transmissions, and more. Our skilled technicians use the latest diagnostic equipment and techniques to diagnose and repair all makes and models of vehicles, both foreign and domestic.
What Sets Us Apart
We understand that car problems can be stressful, which is why we strive to make the auto repair process as smooth and hassle-free as possible. Our team of experts will work with you to diagnose the issue, explain the repair options, and provide a fair and transparent estimate. We use only high-quality parts and materials, and our technicians are trained to perform repairs to the highest standards.
Why Choose Us
At Low Cost Auto Repair, we are committed to earning your trust and loyalty. Our customers return to us time and time again because of our reputation, integrity, qualifications, and expertise. We take pride in being a member of the Certified Auto Repair network, and we strive to provide exceptional service and value to every customer, every time.
Summary of Reviews
Overall Satisfaction
The majority of customers are extremely satisfied with the service they received at Low Cost Auto Repair. They praise the helpful and respectful staff, fair prices, and professional quality service.
Praise for Staff and Service
Many reviewers compliment the staff, particularly Eric and Alex, for their excellent customer service, honesty, and expertise. They are described as polite, respectful, and knowledgeable, going above and beyond to help their customers.
Quick and Affordable Service
Customers appreciate the quick service, often getting repairs done the same day or within a short timeframe. They also praise the affordability of the repairs, stating that the prices are fair and lower than other shops in the area.
Negative Experiences
However, there are a few negative reviews. One customer accuses the shop of trying to scam an elderly woman, while another customer had a poor experience with a diagnostic test and had to have their car towed home.
Areas for Improvement
Some reviewers mention that the shop may try to upsell unnecessary repairs, and one customer was unhappy with the alignment service.
